Warehouse Operations & Quality Manager
About The Position
Alpine Home Air is seeking a Warehouse Operations & Quality Manager to lead daily execution at our primary fulfillment center outside Louisville, KY. This role exists to ensure consistent, repeatable, high-quality execution of warehouse operations. The individual in this role owns how work actually gets done — enforcing standards, identifying gaps, correcting issues, and preventing recurrence. This is a hands-on, high-accountability leadership role designed to create a true operational layer between executive leadership and the warehouse floor.
Requirements
- 3+ years of warehouse or operations leadership experience
- Proven success managing managers and hourly teams
- Strong background in SOP enforcement and quality control
- Experience in KPI-driven, high-volume fulfillment environments
- Comfortable enforcing standards without ambiguity
- Working knowledge of WMS / IMS / TMS systems
Responsibilities
- Own daily performance across receiving, inventory, picking, packing, shipping, and exceptions
- Maintain continuous floor presence and immediate correction of deviations
- Execute daily labor plans and adjust in real time
- Ensure cycle counts, inventory accuracy, and FIFO discipline are followed
- Enforce strict adherence to Standard Operating Procedures (SOPs)
- Lead incoming and outbound quality inspections
- Identify defects, damages, and process failures
- Implement corrective and preventive actions (CAPA)
- Ensure packaging, pallet builds, and shipment quality meet exacting standards
- Conduct daily and weekly audits of all warehouse processes
- Perform root cause analysis on errors, damages, inventory discrepancies, and missed SLAs
- Implement solutions and verify effectiveness
- Prevent recurrence through training or process updates
- Lead daily startup meetings with managers and staff
- Deliver weekly SOP and quality training
- Ensure managers enforce standards consistently
- Support onboarding, cross-training, and performance management
- Maintain clear documentation for accountability and discipline
- Ensure accuracy and completion of all WMS / IMS transactions
- Monitor operational KPIs related to quality, labor efficiency, throughput, and inventory
- Produce actionable reports for leadership
- Identify and close gaps between system data and physical execution
Benefits
- Group health insurance plus health savings account
- 401k
- Paid time off
- Paid holidays
- Life insurance
- Short-term disability
- Paid educational and professional development training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
