Warehouse Operations Manager - Liquor Stores USA North Inc.

Liquor Stores USA•Anchorage, AK

20h

About The Position

Brown Jug, a leading premium retailer of wine, beer, and spirits in Alaska, is seeking a results-driven, operations-focused Warehouse Operations Manager. This individual will support the Manager in running a high-volume, multimillion-dollar retail business while upholding our commitment to exceptional customer service, operational excellence, and community responsibility. The Warehouse Operations Manager plays a critical leadership role, focused on inventory management, financial oversight, team development, execution of retail programs, and compliance with local, state, and federal regulations. This position is ideal for an individual who thrives in a dynamic environment and is committed to driving performance, developing talent, and improving operational outcomes.

Requirements

Must be 21 years of age or older
High School Diploma or GED
1+ year of retail experience
Valid State of Alaska Alcohol Server Certification (TAP)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Must pass a background check and have reliable transportation

Nice To Haves

1+ year of leadership, supervisory, or management experience
Post-secondary coursework or training in business, leadership, or hospitality
Wine, beer, and spirits product knowledge
First Aid Certification
Strong interpersonal and communication skills
Ability to lead and motivate a diverse team
Demonstrated ability to manage multiple priorities in a fast-paced environment
Proven ability to interpret and act on financial reports (P&L, sales, labor, shrink)

Responsibilities

Collaborate with the manager to develop and implement strategies that meet or exceed store profitability goals
Oversee accurate inventory controls: ordering, receiving, cycle counts, and shrink management
Monitor and ensure compliance with financial procedures including invoice verification, cash handling, deposits, and reconciliation
Produce and analyze daily, weekly, and monthly reports related to sales performance, labor costs, inventory, and loss prevention
Adjust scheduling to align labor costs with sales forecasts and operational needs
Partner on initiatives to maximize return on investment and improve overall store efficiency
Ensure flawless execution of daily operations and corporate programs
Monitor warehouse cleanliness and organization
Manage store-level communications including promotions, events, and internal updates
Set daily priorities and align team members to achieve goals
Maintain organized records, documentation, and compliance logs
Ensure adherence to all health, safety, alcohol service, and labor regulations
Maintain employee training certifications (TAP, First Aid, etc.) and ensure all staff are compliant
Coordinate audits and inspections; follow up on corrective actions where necessary
Enforce internal safety and loss prevention policies to safeguard employees and assets
Uphold all Company and Afognak Native Corporation policies, particularly around Social Responsibility
Foster a collaborative, inclusive, and performance-driven culture
Support the manager to coach, mentor, and develop team members through regular feedback and structured development plans
Address performance issues using progressive discipline and support team accountability
Lead daily huddles and weekly team meetings to set expectations and review priorities
Partner with Store Manager in recruiting, hiring, onboarding, and succession planning when required
Promote a high-standard work environment with clear expectations and timely recognition
Resolve escalated customer concerns with professionalism and urgency
Monitor customer feedback via surveys or direct interaction and recommend improvements
Ensure that all team members are providing professional customer communications via email and phone conversations