Warehouse Operations Manager I

Jitsu•Pittsburgh, PA

About The Position

Under the supervision of the Senior Operations Manager, this role is responsible for leading and developing a team of hourly platform Associates while actively working alongside them to execute outbound and sortation operations. The position maintains hands-on oversight of daily warehouse activities, ensuring the facility is operated safely, efficiently, and in alignment with Jitsu’s Safety, Quality, and Cost standards. This role is accountable for floor execution, team performance, adherence to standard operating procedures, and real-time problem solving to meet operational goals and service-level commitments.

Requirements

High school diploma or equivalent.
3-5 years related experience required (last-mile delivery, transportation, warehousing, logistics, etc.).
Strong supervisory and leadership skills, with the ability to select, train, and motivate a team of hourly personnel.
Excellent verbal and written communication skills, with the ability to interact with diverse audiences and key stakeholders at all levels of the organization.
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to work independently, prioritize tasks, and delegate when appropriate. Stress management skills and the ability to produce high-quality work in a fast-paced environment with minimal supervision.
Proficient with Google Drive, Slack, and related operations software.
Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
May occasionally move or lift up to 60 pounds at times.

Nice To Haves

OSHA Forklift Operator certification is a strong plus.

Responsibilities

In collaboration with the Senior Operations Manager, design and implement Safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel.
Train and enforce company safety standards with hourly personnel.
Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
Train, lead, and mentor a team of hourly leads and associates, both full-time and contingent workers. In collaboration with the Senior Operations Manager, select and train hourly associates and increase the number of qualified warehouse personnel available in the market in anticipation of increased operational volume.
Develop, implement, and manage warehouse work procedures, rosters, etc., in order to achieve company Safety, Quality, and Cost metrics. Train and certify leads and associates in the use of these tools.
Investigating, troubleshooting resolving operational issues that arise during shifts
Coordinating with other departments to resolve operational issues
Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs. Submit bi-weekly orders for warehouse supplies.
Performs other duties as assigned.