Warehouse Operations Lead

eBay • Louisville, KY

13h • Onsite

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Team and Role: Join eBay’s Authentication Operations team, where innovation meets action in a fast-paced setting. We've launched authentication for watches, handbags, sneakers, trading cards, jewelry, and apparel across multiple regions in just four years. As a diverse and cohesive unit, we're seeking a Warehouse Operations Lead to spearhead success at our new Louisville, Kentucky facility.
As part of the Global Facility Operations team, you’ll report to the functional operations lead in Louisville, KY. Your role involves steering a team of warehouse associates, ensuring safety, budgetary, and operational goals are met, and driving people management and development. You'll lead hourly employees, coach and mentor them to achieve performance targets, identify and resolve process gaps, and build strong employee relations and leadership capacity. Collaboration with internal and external partners is crucial to align with eBay principles and business objectives.
Schedule: 5pm-1:30am (Mon-Fri) + 5% shift differential

Requirements

• Educational Background: Bachelor’s degree or equivalent experience from an accredited university preferred.
• Experience: 3+ years of warehouse operations and leadership experience preferred.
• Track Record: Proven success in leading operational improvements.
• Safety and Quality Focus: Advocate for a strong safety, quality, and employee engagement culture.
• Diversity Champion: Promote diversity, inclusion, and belonging.
• Analytical Prowess: Strong analytical skills with the ability to work independently and influence outcomes.

Responsibilities

• Lead Effectively: Direct a team of up to 20 hourly associates to deliver exceptional results in safety, quality, customer experience, employee engagement, development, and cost management.
• Drive Initiatives: Propel quality and performance initiatives, process changes, and Lean strategies to help your team exceed business goals.
• Set Expectations: Define clear requirements and expectations, identify training needs, measure performance, provide feedback, and hold team members accountable.
• Implement Improvements: Source ideas from your team and integrate them into effective improvement plans, validating changes for impact and financial benefits.
• Champion Practices: Uphold eBay DNA principles and ensure adherence to best practices.
• Plan Strategically: Utilize data metrics for capacity planning and staffing to proactively address changes affecting team performance or customer experience.
• Communicate Professionally: Respond to all inquiries, both internal and external, with professionalism.
• Foster a Supportive Environment: Encourage employees to escalate concerns without fear of retaliation.
• Maintain Effective Communication: Ensure professional interactions with employees, leadership, and business partners at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level