Warehouse Office Manager

GCL-posted 4 months ago

Full-time • Mid Level

Grand Prairie, TX

101-250 employees

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Rock-it Cargo brings iconic moments to the world. We’re proud to enable the world's moments in live events across live touring, sports & broadcasting, film & tv and experiential events. Rock-it Cargo operates seamlessly around the globe, bringing life-changing experiences to millions of people every year. We are seeking an experienced and highly motivated Warehouse Office Manager to oversee all aspects of our warehouse operations and facility management. The ideal candidate will be a proactive problem-solver with a strong background in warehouse management systems (WMS), inventory control, and team leadership. This role requires a hands-on approach to ensure the efficient and accurate flow of goods, maintain a safe and organized work environment, and manage administrative duties as needed. Expected Duration of Role: This full-time position is anticipated to run through December 2026, with potential opportunities for ongoing full-time employment beyond that timeframe.

Oversee all daily warehouse activities, including receiving, put-away, picking, packing, and shipping.
Manage and optimize inventory control processes to ensure accuracy and minimize discrepancies.
Implement and maintain WMS reporting, including per-customer breakdowns, to provide insights into operational performance and identify areas for improvement.
Develop and enforce standard operating procedures (SOPs) for all warehouse functions.
Conduct regular performance reviews and provide coaching and feedback to team members.
Foster a positive and productive work environment, promoting teamwork and communication.
Manage work schedules and time-off requests.
Generate detailed monthly billing reports for each customer based on their percentage of warehouse space utilized.
Calculate total monthly warehouse costs, including rent, utilities, and labor, and allocate these costs proportionally to each customer.
Analyze and present billing breakdowns to senior management and customers, ensuring transparency and accuracy.
Reconcile billing discrepancies and address customer inquiries regarding their monthly charges.
Collaborate with the finance department to ensure accurate and timely invoicing.
Generate and analyze WMS reports to track key performance indicators (KPIs) such as order fulfillment rates, shipping accuracy, and inventory turnover.
Create customized reports for per-customer analysis, providing detailed insights into order volume, shipping costs, and service levels, while presenting findings to senior management.
Coordinate and oversee all facility upkeep and maintenance, including repairs, cleaning, and equipment servicing.
Ensure the facility is compliant with all safety regulations and standards (e.g., OSHA).
Manage waste disposal and recycling programs.
Oversee general office duties, including filing, data entry, and correspondence.
Act as the primary point of contact for external vendors and service providers.
Handle any other duties as assigned to ensure the smooth operation of the facility.

Proven experience as a Warehouse Manager or in a similar leadership role.
Knowledge of warehouse management systems (WMS) and inventory control principles.
Demonstrated ability to create and analyze data-driven reports, particularly with a per-customer breakdown.
Excellent leadership and communication skills.
Strong problem-solving and decision-making abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Knowledge of safety regulations and best practices.
Experience with facility maintenance and vendor management is a plus.

Generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
Comprehensive medical, dental, and vision plans.
Employer contributions to HSA if choosing a high-deductible health plan.
Access to convenient telemedicine through MDLive and mental health support through Employee Assistance Program.
401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
Generous paid parental leave for all parents.
Continuing Education Reimbursement.
Charitable Donation Matching.
Free tickets to client events (when available).
Regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
Optional supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
Potential discounts on home and auto insurance through Farmers Insurance.

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