Warehouse Manager

Boundless Network•Saint Paul, MN

23h

About The Position

Boundless is looking for an experienced warehouse manager to join our MN team! This role will be responsible for efficiently managing and productively operating a warehouse facility and activities related to the storage and distribution of promotional merchandise. This role is responsible for inventory management and order fulfillment for ongoing client programs and special projects. Essential Functions: Manage and perform activities related to new and existing fulfillment programs and special projects. Advise on best practices to ensure efficient warehouse operations and accurate order fulfillment. Laise with internal teams to facilitate onboarding of new programs and special projects, including quoting fees according to internal pricing policies and setting up associated product and fulfillment processes to ensure successful program/project execution. Planning, organizing, and directing internal resources through completion of projects. Managing relationships with sales personnel and other internal teams to facilitate client programs, projects, and special requests. Review and monitor profit and loss statements for warehouse operations each month. Notify the company of any issues or concerns. Ad hoc tasks as they relate to warehouse supported projects and program solutions.

Requirements

To perform this job effectively, the successful candidate will be able to perform all duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to communicate professionally and effectively with clients, sales partners, and/or employees of company.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Proficiency in basic computer skills, including typing, email correspondence (Microsoft Outlook), word processing (Microsoft Word), spreadsheet (Microsoft Excel) and third-party shipping software (ShipStation, UPS, Fed Ex, etc).
The successful candidate will have a minimum of a high school diploma and at least 5 years of hands-on warehouse, fulfillment, distribution, and/or logistics related experience.

Nice To Haves

Experience with pallet jack, hand truck, and forklift (forklift certification, a plus).
Ability and experience to work in a fast-paced environment with high level of accuracy and integrity.
Highly organized with demonstrated multi-tasking ability.
Independent strong self-starter and interpersonal skills.
Experience with customer service and ecommerce-type order fulfillment. Experience with promotional marketing distribution, a plus.
Experience with Microsoft Office (Outlook, Word, Excel).
Experience with ShipStation and ShipHawk, a plus.

Responsibilities

Facilities Management
Maintain a consistent organizational system whereby products in the warehouse can be easily located and readily accessed.
Maintain all areas of the warehouse, including storage, shipping and receiving areas, to ensure cleanliness and safety.
Monitor all warehouse activity to ensure inventory and process controls are followed and company assets are maintained.
Order and maintain appropriate stock of warehouse supplies. Supplies may include corrugated boxes, envelopes, tape, and other packing materials. Ensure supplies are readily available to prepare orders for shipment and supplies are replenished, as needed.
Order and maintain appropriate stock of general supplies for restrooms, kitchen, and first aid. Supplies may include paper goods, cutlery, OTC medications, bandages, etc. Ensure supplies are readily available to warehouse & office staff and supplies are replenished, as needed.
Ensure warehouse equipment (forklifts, pallet jacks, dock doors, etc.) are maintained in working order as required by local and/or OSHA guidelines.
Ensure fire extinguishers are maintained per local guidelines.
Inventory Management
Monitor and manage physical inventory of all products in warehouse.
Ensure all physical inventory is safely stored per client specifications.
Manage and perform physical inventory counts (cycle counts) to ensure accurate inventory availability and inventory-on-hand reporting.
Inventory Receiving
Ensure all incoming product shipments are received accurately and timely. Verify quality and quantity before checking products in.
Consistently record inventory received to ensure accurate inventory-on-hand counts.
Work with internal resources to update inventory in appropriate systems and software (online store platforms and/or NetSuite) to allow for accurate accounting of client inventory.
Order Processing (Pick/Pack/Ship)
Hands-on ownership of accurate order fulfillment and inventory transactions.
Process customer orders timely by picking merchandise from inventory and packing orders for shipment, as well as shipment label and manifest processing via third-party shipping software (ShipStation, UPS, Fed Ex, etc.).
Ensure freight carrier shipping labels are printed and placed on orders per specifications to ensure timely delivery.
Prepare and print applicable customs paperwork for international orders to ensure shipments meet various country requirements and international orders clear customs and are delivered within a reasonable timeframe.
Assist in ad hoc order fulfillment and special project tasks, as needed.
Systems and Software
Utilize appropriate computer systems and software (ShipStation, Microsoft Office, etc.) to process orders efficiently and accurately.
Quoting & Billing
Assist with quoting fulfillment fees for special projects and new program business.
Provide accurate reports for ongoing programs and/or special projects for invoicing clients accurately. Reports may include: billable hours order processing (order & pick counts) shipment (with tracking) monthly storage (by bin & pallet) monthly receiving inventory-on-hand counts
Supervisory
Directly supervise full-time, part-time, and temporary warehouse staff in accordance with the company’s policies and applicable laws.
Plan and direct the work of all warehouse staff.
Approve timesheets, overtime, and manage paid time off calendars for warehouse staff.
Train staff on applicable warehouse processes and procedures, as needed.
Ensure applicable staff certifications (i.e.: forklift operator certifications) are kept up to date and in compliance with government regulations and guidelines.
Appraise performance of warehouse staff, as well as rewarding and disciplining employees, as needed.
Address complaints, resolve problems and escalate ongoing issues to HR, as needed.
Assist with the interviewing, hiring, and onboarding of warehouse staff, as needed.
Own relationships with freight carrier local representatives (FedEx, UPS, USPS, LTL, Int’l freight, etc.).