About the position
The Fulfillment Warehouse Manager 1 plays a key role in helping the supply chain meet the needs of their store operations partners in lower volume locations generally servicing less than 100,000 out shipments annually and meets the complement requirements defined for a small Fulfillment Warehouse. They have direct P&L and operational responsibility for a fulfillment warehouse and serve as the main point of contact for store operation's partners, inclusive of breakage and shrink. To be successful, the Warehouse Fulfillment Manager 1 must create an engaging culture, identify and develop a team of fulfillment warehouse associates, and ensure the right product is getting to the right place at the right time with high levels of service. They must implement Safelite's best practices and processes while continually surfacing new ideas and approaches. They must be flexible and adaptable as Safelite's business model continues to evolve as we implement new systems and solutions.
Responsibilities
- Hires, coaches, trains, and develops fulfillment associates-providing both informal and formal job performance-based feedback.
- Engages and inspires the fulfillment associates.
- Creates a positive and engaging work environment where people are motivated to perform their best.
- Oversees warehouse, inventory, fleet and material handling for the fulfillment warehouse.
- Leads the warehouse breakage and shrink reductions and is a subject matter expert for stores and inventory control.
- Partners with peers and retail partners to ensure efficiencies are in place and they receive a best in class customer experience.
- Sets and communicates the strategy for the fulfillment warehouse along with the actions needed to implement it.
- Inspires the workforce to commit to the strategy and translate the strategies into actions needed from each team member to achieve it.
- Manages P&L of the fulfillment warehouse and allocation of the budget.
- Ensures national, state, and local regulations (e.g., OSHA, CLD, DOT and MHE) are being followed in the fulfillment spoke.
- Identifies instances of risky behaviors within the fulfillment warehouse and takes appropriate actions, escalating serious issues as appropriate.
- Keeps the fulfillment warehouse up to date on safe working methods.
- Performs other duties as assigned.
Requirements
- High School Required
- 4-6 years Supply chain and supervisory experience Required
- 1-3 years Min 3 years supply chain leadership experience Required
Nice-to-haves
- Experience with Warehouse Management Systems (WMS), preferred (Medium proficiency)
- Ability to work from the fulfillment warehouse location and travel up to 5% (High proficiency)
- Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety.
- Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook.
- Ability to occasionally lift windshields, up to 35 pounds (High proficiency)
