Warehouse Management Systems Analyst (WMS)

Penske•Columbus, OH

12h

About The Position

The Warehouse Management Systems (WMS) Analyst is responsible for data distribution and utilization of continuous improvement tools to aid in supporting our customers supply chain solutions in current and future operations. A Penske Logistics Analyst will work collectively as a liaison between Operations and other Penske support groups. This position will provide technical support, documenting and creating process flows, compile and deliver customer reports/metrics and error management resolution.

Responsibilities

Responsible for providing technical support and prioritization related to system solutions.
Responds to user inquiries, isolates problems, and supports implementation.
Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions.
Ensure that system changes are accurate with limited impact.
Applies established business rules for daily error management.
Follow tasks/projects through to completion following project management principals
Document process flows to better engage end user requirements and translate to systems development/engineering as needed
Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation
Meet customer deadlines and provide required metrics/reports through data extraction
Maps and documents standard operating processes and participate in process improvement teams
Be able to resolve situations quickly, communicate status of problem, and work with the appropriate internal subject matter expert to resolve problems and support implementations
Interacts with the customer by phone, email or in person on an as needed basis
Other projects and tasks as assigned by supervisor