Warehouse & Logistics Manager

Builder's Choice•Houston, TX

About The Position

The Warehouse & Logistics Manager oversees all warehouse, service, and delivery operations to ensure accurate receiving, efficient inventory flow, on-time deliveries, and a safe, organized facility. This role leads both the Receiving and Service warehouse functions, as well as the Delivery team, to ensure flawless execution from inbound material handling through outbound deliveries. The position is responsible for driving performance through accuracy, timeliness, and safety metrics, ensuring each department meets operational standards and customer delivery expectations. This leader maintains tight coordination across departments, optimizes workflows, and cultivates a high-performance culture built on accountability and continuous improvement. Success in this role is measured by consistent achievement of operational, quality, and safety performance targets across warehouse, service, and delivery functions. Key indicators include On-Time Leave by 4:30 AM, high First-Pass Yield (FPY) performance in palletizing, loading, and delivery, 100% completion of service parts pulls, and on-time inventory accuracy for stock materials and work in progress (WIP). Success also includes maintaining zero recordable injuries or OSHA violations and ensuring 100% PPE compliance and safety training participation.

Requirements

5+ years of experience in warehouse, logistics, or manufacturing operations, including team leadership
Strong understanding of warehouse processes, material flow, and delivery logistics
Experience managing inbound receiving, slotting, and outbound delivery operations
Working knowledge of ERP or warehouse management systems (Dynamics preferred)
Excellent leadership, organizational, and communication skills
Ability to analyze metrics and drive performance improvements
Proficiency in Microsoft Office (Excel, Outlook, Power BI experience preferred)

Responsibilities

Warehouse Operations Leadership Oversee all inbound and outbound warehouse functions, including receiving, palletizing, slotting, and service materials handling.
Manage the Receiving team to achieve 100% accuracy on incoming shipments and ensure all orders are checked, verified, and updated in Dynamics CRM
Maintain daily performance standards for same-day and accurate slotting of incoming parts, hardware, and full cabinets.
Ensure all daily and end-of-day warehouse checklists are completed and signed off.
Conduct full warehouse audits and ensure inventory aligns with CRM data prior to month-end close.
Delivery & Logistics Oversight Lead the Delivery team to achieve on-time, complete, and accurate deliveries.
Ensure trucks are properly loaded, inspected, and equipped with required tools and PPE prior to departure.
Monitor delivery performance using KPIs such as % On-Time, First Pass Yield and Time to Load
Oversee routing, scheduling, and coordination of deliveries through Dynamics
Review and act on safety alerts and driver scorecards in the fleet management system
People Leadership & Development Hire, train, and coach frontline staff across Receiving, Service, and Delivery functions.
Provide daily direction and guidance to warehouse and delivery team members, ensuring clarity of tasks and expectations.
Conduct performance reviews and hold teams accountable for performance metric achievement.
Ensure all team members adhere to SOPs, safety guidelines, and performance expectations.
Foster a culture of safety, teamwork, continuous improvement, and pride in performance.
Quality, Safety & Compliance Enforce quality standards to meet builder specifications and minimize escaped defects.
Lead root cause analysis and corrective actions to reduce damages and defects.
Maintain high standards of organization, cleanliness, and 5S compliance across all warehouse areas.
Ensure full compliance with OSHA, PPE, and all company safety policies.
Conduct safety audits, toolbox talks, and monthly trainings to maintain a culture of safety.
Participate in safety meetings and incident investigations.