Warehouse Lead, China Grove - Full Time

Macy's•China Grove, NC

6h•Onsite

About The Position

The Warehouse Lead is responsible for achieving daily department goals set by the Operations Manager. They will monitor hour by hour performance, adjust staffing as needed, and provide feedback to colleagues on operational processes. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. [https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf]

Requirements

Communication: Strong verbal and written communication skills to ensure clear instructions, facilitate teamwork, and maintain open dialogue with colleagues.
Training and Development: Capacity to conduct operational training sessions, cross-train colleagues, and support the ongoing development of the overall team.
Organization and Time Management: Skill in coordinating daily operations, maintaining cleanliness and organization, and prioritizing tasks to meet productivity standards.
Problem-solving: Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency.
Technology Proficiency: Proficiency in using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
Equipment: Ability to operate forklifts, pallet jacks and other equipment as needed.
Team Collaboration: Must be able to work collaboratively with other team members to achieve goals and maintain a positive work environment. Must be able to understand and communicate effectively with customers, co-workers, and People Leaders. Must be able to read and understand employment policies and safety rules/procedures in English.
Self-motivation: Resourceful self-starter who can work independently and take initiative to address challenges as they arise.
Candidates with a High School Diploma or equivalent are encouraged to apply
Able to work a flexible schedule including days, evenings, weekends, and holidays based on department and company needs
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands
Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment

Responsibilities

Conduct daily meetings to discuss the business, priorities, and transition to / from next shift.
Enlist colleagues to offer suggestions for process/culture improvement and champion their cause.
Ensures colleagues are trained, cross-trained and/or certified in all operational areas. Recognizes training deficiencies works in partnership with Core Trainer and Operations Manager to retrain and address issues.
Ensures KPIs related to merchandise movement, service levels, accuracy and productivity standards are achieved. Ensures colleagues are working toward continuous improvement goals and objectives.
In partnership with Core Trainer, participate in new hire on-boarding process, including facility tours and orientation.
Maintains a clean and organized workplace and work to ensure the personal safety of all colleagues.
Practices open and continuous communication; values keeping others well informed; presents written and verbal ideas and feedback in easily understood ways.
Provides guidance to daily operations activities to ensure a high degree of coordination and cooperation between different areas.
Provides hands-on direction to colleagues for the operation of the fulfillment center.
Recognizes and celebrates individual and team performance with positive reinforcement.
Responsible for maintaining the hourly process board to drive performance within the process path. Adjust staffing to close performance gaps exposed through process board updates.
Responsible for having influential conversations with colleagues that are off standard to the defined quick reference guide methodology to support the development of the team’s skills.
Responsible for communicating the conversations with the Operations Manager.
Achieve daily department plans established by the Operations Manager. Balance freight flow, validate colleagues time spent in function, monitor hour by hour performance and adjust staffing.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Regular and dependable attendance and punctuality.

Benefits

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
comprehensive health and wellness coverage
401(k) match
paid time off
eight paid holidays
continuous learning and leadership development
volunteer opportunities