Warehouse Lead

Ship Essential • New York, NY

105d • $24 - $26

About The Position

Ship Essential is a leading 3PL specializing in e-commerce and retail fulfillment for high-growth brands. Our fast-paced warehouse operations ensure orders are shipped accurately and on time while maintaining the highest standards of efficiency, accuracy, and service. We are looking for a high-caliber Warehouse Lead to drive excellence within our Outbound operation. This is a hands-on leadership role requiring strong problem-solving skills, operational knowledge, and the ability to lead a team through daily challenges to achieve ambitious throughput goals. The Outbound Warehouse Lead will report directly to the Outbound Manager and play a pivotal role in ensuring that Ship Essential maintains best-in-class fulfillment performance while upholding our Principles for Operating a Ship Essential Warehouse. This role follows a Thursday through Monday schedule, with Tuesday and Wednesday off. You will open and close the building and fully lead the Saturday and Sunday operations, ensuring smooth execution and accountability across the outbound team.

Requirements

• At least 2+ years of experience in e-commerce fulfillment, order picking/packing, or a similar role.
• Ability to take ownership of team performance and create a culture of accountability.
• Process-oriented and detail-driven with an understanding of order fulfillment.
• Skilled at managing people under pressure and motivating a team.
• Comfortable using a Warehouse Management System (WMS) to track orders and manage inventory.
• Resilient and adaptable in high-pressure environments.
• Commitment to operational excellence, teamwork, and continuous improvement.

Responsibilities

• Drive a high-performance culture by holding associates accountable for productivity, accuracy, and adherence to fulfillment standards.
• Ensure associates are always working efficiently and making the best use of their time. Identify and address inefficiencies in real time.
• Own the outbound workflow. Manage the team’s performance and adjust assignments dynamically based on order volume, fulfillment priorities, and SLA deadlines.
• Lead by example by stepping in to pick, pack, and sort packages when needed.
• Maintain a clean, organized, and disciplined work environment where associates understand expectations and are motivated to meet them.
• Own outbound SLA performance. Ensure orders are processed and shipped within SLA deadlines.
• Monitor and actively manage the order queue in the WMS. Prioritize aging orders, expedite high-priority shipments, and ensure smooth throughput across all packing stations.
• Proactively address bottlenecks. Adjust labor assignments to prevent slowdowns in picking, packing, or carrier sorting.
• Work closely with the Outbound Manager to ensure daily and weekly labor plans align with order volume.
• Resolve picking and packing issues immediately, whether it is a missing SKU, a packing compliance requirement, or a damaged product.
• Enforce SOP adherence. Ensure that associates follow proper packing guidelines, use the correct packaging materials, and meet all brand-specific requirements.
• Oversee bulk shipping operations. Ensure that large orders are picked, packed, and labeled correctly with no errors.
• Use the SIB and MIB tools strategically to maximize efficiency and prevent inventory issues related to bulk shipments.
• Ensure that packaging materials are always stocked and that associates have access to the materials they need to maintain throughput.
• Monitor and oversee the Spider role. Ensure that packages are sorted efficiently by carrier and that outbound shipments are staged correctly for pickup.
• Communicate packaging needs to the Outbound Manager and ensure custom packaging is handled correctly.
• Train associates on outbound SOPs, fulfillment best practices, and brand-specific requirements.
• Identify top performers and potential future leaders. Mentor them and help them develop their skills.
• Provide real-time feedback to associates to correct errors and improve efficiency.
• Escalate recurring performance issues to the Outbound Manager and provide documentation as needed.
• Help implement process improvements to enhance speed, accuracy, and efficiency.

Benefits

• Health Care Plan
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level