Warehouse & Customer Service Team Lead
About The Position
Are you a forward-thinking leader who thrives in a fast-paced, team-driven environment? Vantage Elevation is looking for a Warehouse and Customer Service Manager to lead our Miami Regional Service Center (RSC). In this key role, you’ll oversee all aspects of warehouse operations, customer service, and inventory management — ensuring materials flow efficiently, customers receive exceptional service, and the team works safely and collaboratively. If you’re a natural problem solver with a passion for continuous improvement and operational excellence, this is an opportunity to make a real impact at a respected, growing company.
Requirements
- Associate’s degree in business or related field (or equivalent experience).
- Experience in distribution, inventory control, or warehouse management.
- Familiarity with MRP, ERP (Infor VISUAL 9 preferred), and Microsoft Office.
- Strong analytical, problem-solving, and communication skills.
- High level of ownership, enthusiasm, and a continuous improvement mindset.
Nice To Haves
- CPIM certification or multi-site buying experience is a plus.
- Forklift certification/experience is a plus.
Responsibilities
- Lead and promote a safety-first culture, conduct audits and ensuring compliance.
- Deliver outstanding customer service to walk-in, phone, and email customers.
- Oversee warehouse operations, ensuring product availability and 99%+ inventory accuracy.
- Manage MRP and purchasing activities to achieve service and inventory goals.
- Verify pricing and purchase order accuracy within the ERP system.
- Collaborate with business units and quality teams to resolve delivery and data issues.
- Lead semi-annual physical inventories and reconcile results with Finance.
- Drive continuous improvement initiatives and cost-saving projects.
- Support daily warehouse operations as needed (including forklift operations).
- Travel occasionally within the RSC network for support or program rollouts.
Benefits
- Join an industry leader with nearly a century of success.
- Work in a collaborative, safety-focused environment that values innovation.
- Drive meaningful improvements in operations and customer experience.
- Competitive pay, comprehensive benefits, and opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees
