Warehouse Customer Service Representative

Wagner Logistics • Portland, OR

415d

About The Position

As a Customer Service Representative (CSR) at Wagner Logistics, you will be the face of the company, dedicated to providing exceptional service to customers. Your role involves responding to inquiries, processing orders, and handling complaints, while also managing administrative tasks such as data entry and coordinating appointments. This position is integral to the company's commitment to customer satisfaction and operational excellence.

Requirements

• High School diploma preferred.
• Minimum of one year of direct experience in a similar position.
• Proficiency in general office tasks, including telephone etiquette and computer skills in customer service.
• Excellent verbal and written communication abilities, ensuring clear and concise interactions.
• Proficient in MS Office, specifically Word & Excel.
• Strong numerical skills, including accurate counting and basic math calculations.
• Legible handwriting and organizational prowess for effective task management and multitasking.
• Capability to comprehend written policies and procedures and follow oral instructions accurately.
• Adaptability to evolving operational demands and customer needs.

Nice To Haves

• Detail-oriented with a focus on precision and accuracy.
• Strong collaboration skills and ability to work in a team environment.
• Proactive problem-solving abilities.

Responsibilities

• Utilize Warehouse Management applications to input data meticulously.
• Efficiently process and input customer orders while ensuring accuracy.
• Generate outbound orders and meticulously check inventory for product availability.
• Prepare all essential paperwork and gather necessary information for customer orders, meticulously noting any special requests.
• Collaborate with operations personnel to fulfill special or urgent shipping requests promptly and effectively.
• Handle inbound receipts with precision and prepare customer invoices accurately and in a timely manner.
• Maintain meticulous damage records and manage the record-keeping process for returned merchandise.
• Provide professional and courteous responses to phone calls and emails, reflecting a solid business acumen.
• Operate office machines and computers proficiently to execute duties effectively.
• Oversee all paperwork associated with orders, maintaining organized files for easy retrieval.
• Prepare and compile reports as instructed by management, ensuring accuracy and timeliness.
• Uphold a clean and well-organized office environment to facilitate efficient workflow.
• Foster excellent relationships with customers and colleagues by promptly addressing inquiries and resolving complaints courteously and efficiently.
• Report customer feedback promptly and comprehensively to management, including any signs of dissatisfaction.

Benefits

• Family health, dental & vision plans
• 401k with company match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Warehousing and Storage
• Education Level: High school or GED
• Number of Employees: 11-50 employees