warehouse customer service representative

Randstad • Union City, CA

394d • $41,600 - $49,920

About The Position

The Warehouse Customer Service Representative role at Randstad US involves providing exceptional customer service in a dynamic call center environment. The representative will handle customer inquiries, manage data entry tasks, and support inside sales efforts, all while ensuring customer satisfaction and timely resolution of issues.

Requirements

• Proficiency in data entry and excellent typing skills (40+ WPM).
• Strong verbal and written communication skills.
• Ability to multitask and manage high volumes of customer interactions.
• Self-motivated, detail-oriented, and eager to learn.

Nice To Haves

• Experience in a call center environment is a plus but not required.

Responsibilities

• Handle 40 customer calls and 40 emails daily, providing prompt and professional responses.
• Assist customers with RX status inquiries, clarifying information, researching solutions, and providing accurate updates.
• Manage customer inquiries via telephone and email, ensuring satisfaction and timely resolution.
• Conduct inside sales, building relationships and supporting customer needs.
• Perform data entry tasks efficiently with a typing speed of at least 40 words per minute.

Benefits

• Competitive pay of $20-$24 per hour.
• Comprehensive benefits once hired on permanently, including 401(k) with a 3% employer match (after 1 year).
• Health care, vision, and dental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED