Warehouse Customer Service Manager/Scheduler

CJ Logistics•West Jefferson, OH

17d•$71,000 - $90,000

About The Position

The Customer Service Manager will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Customer Service Manager will also provide supervision for the Customer Service Specialists.

Requirements

Bachelor’s degree
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
Proven ability to analyze data and provide recommendations based on analysis
Strong interpersonal and communication skills
2 years of supervisory experience
Ability to travel as needed across additional CJ Logistics facilities

Nice To Haves

Large-Scale DC Scheduling Management (1M+ sq. ft.)
AI/Advanced Dock Optimization Software Experience
End-to-End Inbound/Outbound Flow Control
Yard Management System Proficiency
Strategic Planning & Continuous Improvement

Responsibilities

Provide data and reporting to the customer, including regular KPI reporting and commentary
Produce and deliver reporting using standard CJ tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)
Follow up on late orders, product availability, carrier rescheduling
Address customer requirements shortcomings – quality concerns, volume spikes, etc.
Handle all customer requests for exception management with Operations
Review forecast data provided by the customer with Operations Optimization
Develop the production schedule
Evaluate demand against open orders
Collaborate with the customer on builds
Review labor planning with Workforce Management; analyze underperforming or inefficient builds
Develop the production schedule
Evaluate demand against open orders
Collaborate with the customer on builds
Review labor planning with Workforce Management; analyze underperforming or inefficient builds