Warehouse Customer Service Associate

Travero • Fairfax, IA

20h • $45,000 - $52,000

About The Position

At Travero, we believe there is always a way to get to YES ; that innovative thinking can overcome any challenge; that being a good partner means delivering – every time; that silos are something you see out the window, not at the office; and that success requires agility and ambitious action. With experts in freight brokerage, rail and barge terminal services, warehouse management and transloading, Travero gives customers a one-stop shop for customized supply chain solutions so they can focus on the thing they care about most - growing their business. Travero, a wholly owned subsidiary of Alliant Energy, is a logistics solutions company with more than 100 years of experience in freight management and delivery. Job Summary Responsible for customer account activities that include coordinating and scheduling shipping and receiving appointments, inventory management, carrier and customer communications, and other related support activities. What you will do Ownership of assigned accounts for warehouse and production customers including scheduling, inventory, carrier interaction and warehouse management system (WMS) or enterprise resource planning (ERP) updates. Provide prompt carrier and customer communications regarding account activities. Provide support for customer information requests, business development opportunities, and value-add warehouse or production projects. Update the warehouse management system (WMS) or enterprise resource planning (ERP) as needed. Perform general administrative duties including filing, scheduling, processing and distributing information.

Requirements

• Ability to multi-task in a fast-paced environment.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated effective planning and organizational skills; ability to handle confidential matters discreetly.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet).
• Ability to work effectively in a collaborative and inclusive work environment.
• Associate Degree Emphasis in administrative support or related area

Nice To Haves

• 3 years of customer service experience
• Previous experience working in a WMS software platform

Responsibilities

• Ownership of assigned accounts for warehouse and production customers including scheduling, inventory, carrier interaction and warehouse management system (WMS) or enterprise resource planning (ERP) updates.
• Provide prompt carrier and customer communications regarding account activities.
• Provide support for customer information requests, business development opportunities, and value-add warehouse or production projects.
• Update the warehouse management system (WMS) or enterprise resource planning (ERP) as needed.
• Perform general administrative duties including filing, scheduling, processing and distributing information.

Benefits

• Paid time off including vacation days, sick days, holidays, and parental leave for mothers, non-birthing parents, and adoptive parents
• Healthcare, dental, vision and life insurance plans to cover you and your family
• Company and matching contributions to 401K savings plan to help you save for retirement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree