Warehouse Customer Service Assistant

OnTrac•Petaluma, CA

7d•$20 - $25•Onsite

About The Position

This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries. Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? We encourage you to apply today to connect with a recruiter!

Requirements

High school diploma or general education degree (GED)
One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
General knowledge or Microsoft Word and Excel Programs
Excellent Customer Service Skills
Ability to multitask, self-manage, and work efficiently in stressful situations

Responsibilities

Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for Customers, Customer Service team, and other facilities.
Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
When needed, communicate with customers regarding their package status.
Research, analyze, and report on daily compliances to management and prepare business reports as needed.

Benefits

Supplemental Plan with various reimbursable benefits
401(k) with company match
Referral Bonus Program - up to $500 per referral!
Eligible for Paid Sick Leave, in compliance with applicable state and local regulations
Premium pay for hours worked on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
Safe and clean work environment
Employee Assistance Program

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