OnTrac-posted 3 months ago
1,001-5,000 employees

OnTrac is hiring Operations Assistants nationwide. Apply once, and a recruiter will connect you with openings near you! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter about openings in your area! This is a seasonal role expected to run through December 31, with the possibility of extension or conversion to a longer-term opportunity based on business needs.

  • Assist Operations Managers with administrative duties and customer service support.
  • Interact with drivers and customers to resolve package discrepancies to ensure on-time delivery.
  • Perform accurate data entry into the OnTrac system and verify deliveries.
  • Track package deliveries, process and document problem packages, research issues when needed, and update OnTrac’s proprietary tracking system.
  • Assist drivers in the checkout process verifying that all packages are out for delivery.
  • Report missing or not out for delivery packages.
  • Prepare packages to go out for delivery if needed.
  • Communicate with customers regarding their package status when needed.
  • Research, analyze, and report on daily compliances to management and prepare business reports as needed.
  • High school diploma or general education degree (GED).
  • At least 1 year of warehouse customer service experience, or related industry experience and/or training in transportation and delivery or equivalent combination of both education and specific work experience required.
  • General knowledge of Microsoft Word and Excel Programs.
  • Excellent Customer Service Skills.
  • Ability to multitask, self-manage and work efficiently in stressful situations.
  • Competitive individual and group benefits.
  • Medical, Dental, and Vision insurance.
  • Paid Time Off including Holiday pay.
  • 401(k) with company match.
  • Safe and clean work environment.
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