Warehouse CSR

Tire Discounters • Cincinnati, OH

71d

About The Position

The Warehouse Operations and Customer Service Representative is responsible for supporting customer service functions and warehouse operations to ensure efficient order processing, communication and product flow. The role combines a hands-on operational tasks with customer support responsibilities, providing responsive service and ensuring a great experience for every internal and external customer.

Requirements

• Minimum High-School Diploma (or equivalent).
• Minimum one year of experience in customer support and/or warehouse environment.
• Experience operating MHE and working in a distribution/warehouse environment is strongly preferred.
• Proven customer support experience, or experience as a client service representative preferred.

Nice To Haves

• Automotive parts and/or service background is helpful.

Responsibilities

• Manage and respond to in-bound, and out-bound calls, email, and online orders.
• Execute order processing through our Tire Works Sales Order system and WMS system.
• Print work orders and related documents.
• Schedule Inbound trailers, create ASN's and prepare receiving paperwork.
• Build trust and positive relationships with internal customers through communication and follow up.
• Provide accurate and timely information using the correct and appropriate methods, processes, and tools.
• Track and report safety and warehouse KPI's.
• Exceed customer expectations by providing accurate and timely information, detailed follow-up, and outstanding customer service.
• Maintain and organize Delivery Driver paperwork, compliance logs and DOT records for all drivers.
• Organize and maintain safety and training records.
• Operate MHE such as stock pickers and walkie riders as required.
• Assist warehouse team with loading, unloading, stocking and general floor operations.
• Use material handling equipment to retrieve, stock, or organize products at heights up to 20 feet.
• Participate in safety and equipment training programs and comply with all safety policies.

What This Job Offers

• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees