Warehouse Crane Resolution Operator

FHI 360•Freetown, MA

1d•Onsite

About The Position

FHI is seeking an experienced Warehouse Crane Resolution Operator to join their team. The primary objective of this role is to maintain maximum throughput and uptime for the Automated Storage and Retrieval System (ASRS). Operators will monitor all crane operations via computer screen to resolve pallet locations in error status. This involves identifying and resolving pallet location errors, investigating and troubleshooting issues related to crane pickup and delivery, inspecting and removing debris from pallets, and collaborating with crane mechanics and maintenance teams. The role requires ensuring the safe and efficient operation of the system, meeting both production and safety goals in a fast-paced warehouse environment, and performing all assigned tasks efficiently and accurately to meet daily productivity and quality targets. The position is full-time and permanent, offering opportunities for associate development and internal promotion. FHI prides itself on employing reliable warehouse professionals and fostering a career path to leadership roles.

Requirements

Able to lift, walk, bend, and twist most of the workday
Strong communication skills
Team-player attitude
Reliable and willing to work scheduled shifts
Good verbal/written communication skills
Ability to speak, read, and write English for effective communication
Willingness to work the required schedule
Basic math skills
Attention to detail and ability to follow directions
Interact respectfully and courteously with associates, co-workers, management, and customers
Ability to work in a team environment
Ability to work in a constant state of alertness and in a safe manner
Ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms or alarms) in moderate to loud work environments

Nice To Haves

Warehouse experience
Prior experience as a warehouse associate
Experience working in a warehouse environment (e.g., order selector/picking product storage, product staging, powered pallet jack/forklifts, etc.)
Working with racking systems and loading/unloading pallets (e.g., pulling and placing pallets on/off vertical product racking systems and trucks, maximizing storage by stacking products vertically, etc.)

Responsibilities

Monitor crane operations via computer screens, identifying and resolving any pallet location errors or system alerts
Investigate and troubleshoot issues related to crane pickup and delivery to stations
Inspect and remove any plastic, cardboard, or other debris from pallets that could interfere with crane functionality
Collaborate with crane mechanics and maintenance teams to resolve ongoing operational issues
Ensure the safe and efficient operation of the system, meeting both production and safety goals in a fast-paced warehouse environment
Perform all assigned tasks efficiently and accurately to meet daily productivity and quality targets
Travel around the warehouse on a three- or four-wheel buggy equipped with a laptop
Use the EMS control center on the laptop to monitor crane status, identifying any error alerts (displayed in red)
Review error descriptions and determine the cause of the issue with the crane
Troubleshoot and resolve issues to restore crane functionality
Reset the crane via the EMS control center to bring it back into operation

Benefits

Starting pay of $19 an hour
Equipment training
Full-time, permanent positions with lots of associate development and internal promotion opportunities
Various shift times are available in a variety of warehouse temperatures/environments
Medical
Dental
Vision
401k
Paid time off
Awesome referral bonus & more incentives
Weekly pay
On-the-job training