Warehouse/Counter Service

R.E. Michel Company-posted 7 months ago
$17 - $21/Yr
Full-time • Entry Level
Oakland, MD
Merchant Wholesalers, Durable Goods
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The WarehouseCounter Service position is a full-time, non-exempt role located in Oakland, MD. The position involves various branch operations, including answering telephone calls, servicing customers, generating invoices using a computer, and loading items into customers' vehicles. The employee is responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles, and ensuring timely deliveries to customer locations.

  • Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
  • Display a positive attitude by greeting customers as they enter the branch.
  • Ensure commitments made to customers are met or exceed expectations.
  • Pull customer orders from the warehouse and load them into company delivery trucks, customer vehicles, or stage items for pick up while using safe material handling procedures.
  • Produce and complete accurate paperwork including invoices, C.O.D.'s, special orders, vendor purchase orders, and shipping and receiving paperwork.
  • Ensure all products leaving the branch are billed and collect payment via cash or credit card while following all money handling procedures.
  • Process all customer returns and warranties the same day they are received.
  • Unload deliveries to the branch by hand or using material handling equipment and place products in assigned stocking areas.
  • Ensure safe and efficient operation of lift trucks or other material handling equipment, keeping forklifts in good working order.
  • Immediately report damage, safety issues, and accidents to the supervisor.
  • Perform all warehouse-related duties including maintaining the appearance of the warehouse and facility.
  • Maintain the appearance of the yard and parking area by removing trash daily.
  • Verify accuracy of incoming orders by counting before products are securely stocked.
  • Process, prepare, and receive all products shipped by UPS.
  • Use and maintain the counter notebook.
  • Other duties as assigned.
  • No specific education requirement listed.
  • Must be 18 years of age to operate a forklift.
  • Successful completion of pre-employment screens is required.
  • Basic understanding of Heating and Cooling systems, parts, and supplies is preferred but not required.
  • Excellent verbal communication skills with the general public and customers.
  • Excellent attitude and interpersonal skills necessary to service customers.
  • Demonstrated proficiency while operating a computer and Prophet 21.
  • Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.
  • Competitive salary range of $17.00-$21.00 per hour (DOE).
  • Immediate participation in the 401(k) Plan.
  • Disability and Life Insurance.
  • Paid holidays, paid sick time, and paid vacation time.
  • Medical, Dental, Vision, and Supplemental Plans.
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