Warehouse Counter Sales Associate

WSL, Inc•Kent, WA

1d•Onsite

About The Position

As a Warehouse Counter Sales Associate, you are on the front lines with our customers. You promptly assist them at the counter and answer phones pleasantly and professionally. In order to accurately fill their orders, you ask pertinent questions, provide them with any needed information, and correctly retrieve the requested materials. You look up information and enter data into our computer system, providing product and job quotes as appropriate. You always follow up on customer orders and resolve problems to customers' satisfaction. With professionalism, you treat both customers and other employees with courtesy and respect. You help generate sales through excellent customer service, add-ons, and up-sells. As needed, you safely load and unload trucks as well as act as a back-up delivery driver. You continuously update your knowledge about our products and their location in the warehouse. As you check-in and put away material, you verify the quantities and quality, maintain clear aisles, and ensure it is properly organized. You enjoy interacting with both new and established customers every day and feel good about helping our business thrive through the excellent customer service that you provide!

Requirements

Ability to safely operate a forklift, pallet jack, and wire-cutting machine
Ability to occasionally lift up to 100 lbs.
Valid driver's license and acceptable driving record
Excellent customer service skills

Nice To Haves

Any prior customer service or warehouse experience

Responsibilities

Assist customers at the counter.
Answer phones pleasantly and professionally.
Accurately fill customer orders.
Provide product and job quotes.
Follow up on customer orders and resolve problems.
Generate sales through excellent customer service, add-ons, and up-sells.
Safely load and unload trucks.
Act as a back-up delivery driver.
Continuously update knowledge about products and their location in the warehouse.
Check-in and put away material, verifying quantities and quality.
Maintain clear aisles and ensure proper organization.