Warehouse Associate

St. Matthew's House•Naples, FL

just now

About The Position

OUR CORE PURPOSE: As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported. GENERAL SUMMARY The Warehouse Associate is a vital member of the St. Matthew’s House Food Assistance Team, responsible for assisting with logistics, maintaining inventory integrity, and supporting the organization’s mission through hands-on leadership and community engagement. This role requires initiative, professionalism, and the ability to work both independently and collaboratively. Associates are expected to uphold high standards of safety, efficiency, and service while interacting with donors, volunteers, and staff. As a key link between the warehouse and other departments, this position plays an essential role in ensuring that donated goods are processed, stored, and distributed in a timely and mission-aligned manner.

Requirements

Ability to work under a deadline, both with others and independently.
Excellent customer service, communication, organizational and time-management skills.
Valid driver’s license (required)
Ability to operate electric pallet jack and forklift (preferred or certifiable)
Previous warehouse or logistics experience preferred
Ability to lift 50 lbs. and work in a physically demanding environment
Strong organizational skills
Upholds our mission and core values of St. Matthew’s House
Basic computer literacy
Ability to follow written and verbal instructions accurately
Punctuality and reliability in attendance and task completion
Willingness to work flexible hours, including weekends if needed
Positive attitude and ability to work well in a team environment
High School diploma or equivalent preferred.
Some warehouse experience necessary but will train.
Must be able to lift and carry more than 50lbs.

Responsibilities

Safely operate company vehicles for donation pickups and deliveries
Load, unload, and organize goods to maximize warehouse efficiency
Maintain accurate inventory records and assist with stock rotation
Coordinate with retail and outreach teams to fulfill supply requests
Ensure compliance with safety protocols and cleanliness standards
Provide excellent customer service during donation pickups
Operate electric pallet jacks and forklifts to move heavy inventory
Inspect incoming donations for quality and suitability
Assist with donation sorting, tagging, and categorization
Monitor warehouse supply levels and report shortages
Support donation drives and community outreach events
Train and mentor new warehouse assistants
Prepare outgoing shipments and verify documentation
Conduct routine equipment checks and report maintenance needs
Collaborate with supervisors to improve warehouse workflow and efficiency
Lead FIFO (First-In, First-Out) procedures to ensure proper inventory rotation for the community choice pantry, mobile food distributions, and program order fulfillment.
Perform daily temperature checks on all refrigerators and freezers to ensure food safety compliance
Report and log any temperature discrepancies or equipment malfunctions immediately
Ensure proper storage of perishable items according to health and safety guidelines
Assist in maintaining food safety documentation and compliance with inspections
Assists Program Manager and Director with annual inventory audits.
Assist with leading volunteer groups in the warehouse, providing guidance, safety instruction, and task coordination.