Warehouse Associate

Accounts Portal • West Chester, PA

69d • Onsite

About The Position

The Warehouse & Inventory Associate is a crucial role responsible for our warehouse and inventory operations. This includes maintaining optimal inventory levels, organizing the warehouse, processing sales and assisting customers at our parts counter. The ideal candidate will be detail- oriented, customer-focused, and capable of efficiently handling multiple tasks in a fast-paced environment. This position will provide ongoing support for the West Chester PA warehouse and additional / back up support for the Exton PA warehouse as needed.

Requirements

• One (1) year of experience in a warehouse or inventory management role; HVAC warehouse experience is a plus.
• Must have high school diploma / GED.
• Ability to lift heavy items and perform physical tasks in a warehouse environment.
• Proficient in inventory management software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail, ability to read and interpret complex documents.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong communication skills and ability to effectively collaborate with internal and external customers.
• Self-starter, ability to work independently and manage multiple priorities

Nice To Haves

• Associates degree strongly preferred.
• Forklift certification is a plus.

Responsibilities

• Inventory Management
• Maintain accurate inventory levels through regular counts and adjustments.
• Set and monitor reorder levels to prevent stockouts.
• Enter new SKUs into the inventory management software accurately.
• Ensure timely and accurate restocking of shelves.
• Warehouse Organization
• Organize and maintain the warehouse layout for optimal efficiency and safety.
• Label shelves and bins clearly to ensure easy location of parts.
• Implement and adhere to safety and cleanliness standards.
• Customer Service & Sales
• Greet and assist walk-in customers at the parts counter.
• Help customers identify the correct HVAC parts they need.
• Provide accurate pricing quotes for parts and process sales transactions.
• Offer complete repair recommendations to improve customer satisfaction and increase average order volume.
• Receiving & Shipping
• Receive new deliveries and verify the accuracy of incoming shipments.
• Communicate the receipt of new deliveries to the appropriate departments promptly.
• Prepare and pack parts for shipping as needed.
• Communication & Coordination
• Communicate effectively with the sales team regarding inventory status and customer needs.
• Coordinate with suppliers to resolve any discrepancies in orders or deliveries.
• Keep management informed of any inventory issues or improvements needed.
• Additional Duties
• Assist with periodic physical inventory audits.

Benefits

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED