Warehouse Associate & Junior Service Technician

Boston Document Systems • Marlborough, MA

92d

About The Position

Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum. This is an entry level warehouse position trained to troubleshoot and repair office copiers and printers at the Marlboro warehouse or onsite at a customer location.

Requirements

• A minimum of a high school diploma or G.E.D. equivalent required
• Valid driver’s license required, with a clean driving record and valid vehicle insurance
• Reliable transportation
• Ability to drive 2 hours, where service may be required outside of the general area or assigned territory
• 1+ years of experience preferred in maintenance, troubleshooting and repair of copier/printer office equipment
• Industry knowledge of major copier and printer manufacturers such as Kyocera, Canon, Ricoh, and/or Xerox preferred
• Networking knowledge preferred
• Excellent customer service and communication skills
• Ability to adapt and work independently

Responsibilities

• Machine refurbishment
• Shipping/receiving
• Assist in assuring a safe work environment
• Operate pallet jacks/ability to obtain forklift certification
• Adhere to warehouse standard operating procedures
• New Equipment Builds
• Warehouse cleanliness and upkeep
• Cycle Counts when necessary
• Computer skills and able to understand and follow machine manuals
• Manage accurate inventory of tools, parts, and supplies
• Run machines to test parts functionality
• Assemble machines as per specifications with hand and power tools and measuring devices
• Troubleshoot equipment and identify malfunctions and cause
• Conduct preventive maintenance and calibration of office equipment
• Advise customers on equipment operation and maintenance
• Extend outstanding support by meeting customers’ needs on time
• Investigate and resolve advanced, high-level maintenance and repair issues at the Marlboro warehouse and offsite at client locations
• Pays attention to detail, is dependable, productive, works well in a team setting
• Establish relationships with clients
• Maintain professional appearance, and personal conduct always
• Customer interaction and always maintaining professionalism
• Mechanical aptitude
• Ability to properly use MobileTech app
• Great communication skills with team members and customers

Benefits

• Competitive compensation -commensurate with experience
• Medical, vision, dental
• Supplemental Insurance options
• Pet Insurance & Legal plan coverage options
• Generous paid time off (PTO) program
• Employer paid Life Insurance
• 401(k) plan with company match
• Professional development
• Company Outings and Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees