Wayfair LLC-posted 18 days ago
Full-time • Entry Level
Onsite • Lancaster, TX
5,001-10,000 employees
Furniture, Home Furnishings, Electronics, and Appliance Retailers

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair! In the Administrative Assistant role, you will support both warehouse operations and business functions. You will simultaneously balance multiple warehouse projects while providing general office support

  • You will perform extensive and accurate data entry, mine for data, and construct meaningful, actionable reports (e.g. creating monthly PowerPoint for the break room and updating our UPH forecast daily)
  • You will be responsible for purchasing and managing the inventory of supplies for the warehouse
  • You will schedule all incoming truckload, LTL and shuttle shipments for the warehouse as well as all returns shipments; yard management.
  • You will keep track of outbound truckloads
  • You will oversee the invoicing for maintenance and utilities weekly/monthly
  • You will retrieve all paperwork from each department daily and file paperwork accordingly
  • You will perform other job-related duties and responsibilities as may be assigned to you from time to time (i.e. process calls or emails to service customers when call demand dictates)
  • Excellent relationship building, negotiation, and communication skills.
  • Service and warehousing/fulfillment experience
  • Knowledge in Microsoft Office and Excel
  • Ability to solve problems by thinking analytically, creatively, and handle stressful customer interactions via telephone and email
  • Ability to use a computer keyboard, computer screen, telephone headset and telephone system
  • Regular and reliable attendance is an essential function of this position
  • Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer
  • Ability to perform all above-mentioned duties with or without accommodations
  • $1.50 per hour Shift premium for hours worked between 6:00pm - 6:00am
  • Referral bonuses
  • Overtime hours & pay
  • 401(k) with company match
  • Wayfair company discount
  • Benefits start day one
  • Growth opportunities (Conversions, Promotions, and more!)
  • Dozens of discounts and perks with partners
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