Ward Secretary

Corewell Health • Dearborn, MI

21h • Onsite

About The Position

Under direction of licensed nursing staff and coordinator, the Ward Secretary provides general clerical duties, reception duties, and requisition of supplies, equipment, and services from other departments. This role assists in maintaining the general function of the Nursing Station. As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. Corewell Health is committed to cultivating and investing in its employees, with top-notch teams comprised of collaborators, leaders, and innovators dedicated to improving health, instilling humanity, and inspiring hope. It is a nationally recognized health system with an ambitious vision of continued advancement and excellence. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people, including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations, and several post-acute facilities, along with Priority Health, a provider-sponsored health plan serving over 1.2 million members. The organization is reimagining a better, more equitable model of health and wellness through experience and collaboration. Corewell Health is committed to providing a safe environment for its team members, patients, visitors, and community, requiring a drug-free workplace and compliance with specific vaccine requirements for on-site or hybrid roles. They support prospective team members requiring reasonable accommodations due to disability, pregnancy, or sincerely held religious belief, and grant equal employment opportunity without regard to various protected categories. An interconnected, collaborative culture that encourages all to bring their whole selves to work is vital, advocating for equity in patient care, community engagement, and internal interactions, with ongoing resources for diversity, equity, and inclusion.

Requirements

• High School Diploma or equivalent
• 1 year of medical related experience such as: Doctor’s office receptionist, Medical Office Assistant, Lab Tech, Pharmacy Tech, EKG Tech, or completion of a Ward Secretary class/curriculum or equivalent, or previous Ward Secretary experience, OR 1 year of medical related college education within the past 5 years, PLUS the completion of a medical terminology course
• Familiarity with computer keyboard
• Excellent communication and interpersonal skills
• Able to perform Ward Secretary duties described above

Responsibilities

• Answers call lights and forwards requests to appropriate team members.
• Answers all telephone calls within three (3) rings using appropriate scripting.
• Uses physician calling preferences when contacting physicians 100% of the time.
• Contacts physicians in a timely manner regarding consults per policy, according to physician’s order (stat vs. routine).
• Assembles, disassembles, and maintains patient medical record per unit standard.
• Collaborates with manager to order and maintain appropriate supplies and floor stock.
• Demonstrates effective written and verbal inter and intra department communication, maintaining patient confidentiality.
• Maintains competency in using the Electronic Medical Record (EMR).
• Demonstrates a commitment to continued self-growth and maintenance of competencies.
• Demonstrates Customer Focus, SERVICE EXCELLENCE and Relationship Oriented Care (ROC) principles.
• Utilizes scripting as outlines in Service Excellence standards.
• Demonstrates personal behaviors in accordance with CREDO principles.
• Ensures and enhances facility, safety, and regulatory outcomes including National Patient Safety Goals and compliance to Restraint/Seclusion policies and procedures.
• Completes all mandatory training/education/competencies required for job classification, along with TB testing.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection
• Home and auto insurance
• Pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED