WARD CLERK

Cook County Health • Chicago, IL

335d • $20,834

About The Position

The Ward Clerk provides clerical support to the health care team, patient, family and visitors of John H. Stroger, Jr. Hospital. Contributes to the operation which enhances the efficiency and communications of the unit. Promotes a positive customer-focused environment.

Requirements

• High school diploma or GED equivalent is required.
• Minimum of one (1) year of clerical experience is required.
• Basic computer skills are required.

Nice To Haves

• Patient care experience.
• Bilingual.
• Knowledge of medical terminology.

Responsibilities

• Performs receptionist activities
• Receives, greets and directs patient, visitors and hospital personnel providing accurate responses in a friendly and courteous manner.
• Checks visitor's passes.
• Receives, places and transfers telephone calls using good telephone etiquette.
• Records, communicates and delivers messages accurately and timely to the appropriate person.
• Provides accurate information in a concise, informative manner respecting patient's right to privacy.
• Observes hospital and unit policy in assisting and directing patient, staff and visitors.
• Communicate with courtesy
• Notifies Admissions Office of all admissions and transfers upon arrival.
• Remains calm, reassuring and able to provide directions during emergency situations, STAT request and orders.
• Established good rapport and working relationships to foster interdepartmental communications necessary for the delivery of patient care.
• Works in cooperation with co-workers, nursing personnel, physicians and supervisory staff.
• Pages and locates physicians and other hospital personnel upon request.
• Answers telephone and provides general information; refers questions, which cannot be answered, to the appropriate personnel.
• Notifies appropriate physicians and nurses of the arrival of new admissions and/or transfer.
• Notifies Patient Information Desk regarding patients that are on the Visitor Restriction List and in emergency situations.
• Notifies Environmental Services to clean patients' room after discharge or death, as needed.
• Maintains appropriate level of forms, material and supplies in an organized manner.
• Maintains patient chart in an appropriate and sequential order.
• Prepares the chart for Medical Records upon transfer, discharge or expiration of the patient.
• Initiates and accurately maintains identifying information on all paper Medical Record forms.
• Transfers, checks, and notifies Registered Nurse for Advanced Directives and General consents.
• Utilizes patient label/sticker appropriately and accurately as indicated in policies.
• Maintains and keeps current medical con-call binder, admission and discharge log book, census work sheets and snapshots.
• Completes, organizes, and records pertinent information on all admissions, transfers and discharge forms with accuracy and timely.
• Maintains and completes the Daily Monthly Activity Log Sheet.
• Conducts walking rounds at least every four (4) hours and as needed.
• Schedules out-patient appointments through Cerner - Central Appointment System.
• Maintains accurate daily/monthly statistical reports.
• Affixes zebra labels to lab, radiology, other tests or reports to patient's medical record in a timely manner.
• Conducts appropriate follow-up for: Late trays; Late transport; Patients failing to return from tests, procedures etc.
• Provides patient with a copy of the Patient Handbook.
• Checks, completes and forwards valuables to the Custodian/Cashier.
• Retrieves patient's valuables per policy from Cashier if requested.
• Ensures that Patient I.D. bracelets are correct.
• Facilitates patient's diet orders of requested.
• Assists in orientation of new personnel and other unit clerks.
• Sets priorities in work.
• Prepares medical records for Medical Record Department pick-up.
• Removes all discharges from Cerner System at least 30 minutes after patient has left unit.
• Enters all discharges including AMA, abscond and death data in the computer in an accurate and timely manner.
• Verifies census and reconciles snapshots from Cerner patient printed list.
• Schedules post hospitalization appointments as indicated.
• Performs data entry in Cerner/Tele tracking, OB QS Prenatal System.
• Performs routine cleaning of Wyse terminals, keyboard and printer.
• Reports any computer, printer problems and/or breakdown to HIS Help Desk.
• Demonstrates awareness of Patient / Family Rights.
• Attends and performs annual mandatory class/competencies as required.
• Demonstrates punctuality upon reporting to assigned/re-assigned unit.
• Maintains good attendance record.
• Adheres to hospital dress code.
• Aware / follow emergency procedures, fire drill, evacuation procedures and internal/external disaster plan and procedures.
• Adapts to changes in workload in a professional and courteous manner.
• Cooperates in implementing changes and activities to improve patient care.
• Performs other duties as assigned.

Benefits

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED