This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units per Medical Center protocol.
Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.
Answers and appropriately routes internal and external telephone calls.
Orders materials and supplies for the unit.
Collects equipment and medication as needed per Unit.
Answers call system; follows up with the nurse, patient and/or family as appropriate.
Makes follow-up appointments for patients as necessary.
Organizes transfers to skilled nursing facilities in conjunction with Discharge Coordinator.
Prepares discharge packets and other documents for patients.
Maintains the unit's business equipment, including maintaining appropriately charged wireless carts.
Arranges for special maintenance or repair of the unit's business equipment.
Updates the unit's white board.
Maintains the Minimum Medical record.
Assists unit personnel in the use of the electronic medical record and other systems.
Acts as greeter for the unit, greeting new patients and their families.
Coordinates discharge times and contacts family members with pending discharge times.
Initiates unit's downtime procedures when necessary.
Communicates with other units/departments.
Supports Environmental Services in data entry into the ADT system.
Facilitates co-pay collections by communicating with the Admitting office.
Assists with other unit duties such as collecting meal trays and taking specimens to the lab.
Participates in hourly rounding to promote service excellence.
May cross train as a receptionist.
Floats to other departments as needed.
Provides management or hospital Bed Coordinator with updates on open beds.
Performs other duties as assigned.
Successful completion of medical terminology.
High School Diploma or General Education Development (GED) required.
SCAL GRANDFATHER US-BLS OR Basic Life Support certification.
Working knowledge of PCs and the ability to navigate in a Windows environment.
Basic knowledge of office equipment (fax machine, copy machine, scanner).
Ability to clearly speak, read, write and thoroughly understand English.
Ability to learn policies and procedures.
Ability to learn software applications.
Ability to read and comprehend complex instructions, correspondence and medical record documents in English.
Ability to write correspondence in email.
Typing speed of 30 wpm.
Communicates in a clear, concise manner appropriate to the developmental stage of the patient.