WAN Services Support - WAN Specialist II req # 566

COCC•Rocky Hill, CT

14h•Hybrid

About The Position

The WAN Specialist II is responsible for the production support, stability, and evolution of COCC’s enterprise wide area network. This role supports critical networking services including carrier circuits, routers, switches, Internet connectivity, and SD‑WAN platforms (Velocloud), with a strong focus on performance, reliability, and continuous improvement. You’ll work hands‑on with modern network and monitoring technologies that support mission‑critical financial services clients, alongside a collaborative team that values automation, operational excellence, and knowledge sharing. This is an excellent opportunity for a network professional looking to deepen their technical expertise, influence network design and tooling, and grow into a senior technical role within a stable, forward‑thinking organization. As a WAN Specialist II, you will support and enhance COCC’s WAN infrastructure by responding to client requests and proactively identifying performance and connectivity issues across client‑server and Internet‑facing environments. In coordination with Network Architects, you will troubleshoot complex network problems, analyze performance metrics, and drive resolution in a production environment. You will design and implement new network solutions, as well as manage upgrades and improvements to existing WAN platforms. This includes coordinating and escalating with service providers such as AT&T, Comcast, and other vendors to install new circuits, restore service, and resolve chronic network issues. In addition, you will contribute to operational efficiency by developing and maintaining automation and monitoring solutions using tools such as xMatters, Grafana, NetBrain, and GitLab Duo. These efforts will help streamline processes, improve visibility, and ensure consistent, repeatable network operations across the environment. You'll bring demonstrated experience and hands on skills in routing, switching, WAN technologies, and network automation that is complemented by an understanding of DevOps practices and core networking fundamentals. You also possess working knowledge of scripting or coding languages used to support automation, integration, and monitoring initiatives. As a WAN Specialist II, you are expected to mentor and support WAN Specialist I teammates, sharing knowledge, promoting best practices, and serving as a technical role model. You demonstrate strong leadership in day‑to‑day operations, take ownership of issues through resolution, and communicate effectively with teammates, vendors, and stakeholders. Your ability to balance technical depth with operational discipline helps ensure a stable, scalable, and well‑supported network environment.

Requirements

Demonstrated experience and hands on skills in routing, switching, WAN technologies, and network automation
Understanding of DevOps practices and core networking fundamentals
Working knowledge of scripting or coding languages used to support automation, integration, and monitoring initiatives
Ability to balance technical depth with operational discipline helps ensure a stable, scalable, and well‑supported network environment.

Responsibilities

Support and enhance COCC’s WAN infrastructure by responding to client requests and proactively identifying performance and connectivity issues across client‑server and Internet‑facing environments.
Troubleshoot complex network problems, analyze performance metrics, and drive resolution in a production environment.
Design and implement new network solutions, as well as manage upgrades and improvements to existing WAN platforms.
Coordinate and escalate with service providers such as AT&T, Comcast, and other vendors to install new circuits, restore service, and resolve chronic network issues.
Contribute to operational efficiency by developing and maintaining automation and monitoring solutions using tools such as xMatters, Grafana, NetBrain, and GitLab Duo.
Mentor and support WAN Specialist I teammates, sharing knowledge, promoting best practices, and serving as a technical role model.
Demonstrate strong leadership in day‑to‑day operations, take ownership of issues through resolution, and communicate effectively with teammates, vendors, and stakeholders.

Benefits

Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
Customized training and onboarding to support you in your first year at COCC
Robust employee development programs aligned with career pathing objectives
Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
Generous PTO offerings, benefits and competitive compensation
On-site fitness centers, wellness incentives, and lifestyle spending accounts
Tuition Reimbursement
One-on-one career coaching
DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
Financial planning assistance with certified professionals
Peer recognition programs