WALL DELI/DEPT LEADER

Kroger • Albuquerque, NM

96d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The employee will assist the department manager in reaching sales and profit goals while monitoring all established quality assurance standards. The position requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Current food handlers permit once employed.
• Must be able to meet the minimum physical demands of the position.
• Knowledge of basic math: counting, addition, and subtraction.

Nice To Haves

• Retail experience.
• High school diploma or equivalent.
• Second language: speaking, reading, and/or writing.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals for the department.
• Monitor established quality assurance standards.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Offer product samples to help customers discover new items.
• Suggestive sell through intercom announcements.
• Observe scheduled shift operating hours.
• Adhere to all local, state, and federal health and civil code regulations.
• Model excellent customer service and maintain a clean and orderly department.
• Monitor and maintain quality standards throughout the department.
• Ensure product freshness and safety through proper rotation.
• Follow all code dating, schematics, and pricing policies.
• Coordinate and organize merchandising of the department floor.
• Follow approved procedures for receiving and verifying vendor counts and prices.
• Condition all products in assigned sections according to company policy.
• Maintain records of inventory, quality assurance, and invoices according to company policy.
• Ensure compliance with merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and customer engagement rules.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.

What This Job Offers

• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED