Walk in Hiring Event (Activations) - Onsite Interviews

Hilton Grand Vacations - Orlando, FL

Full-time - Entry Level

Orlando, FL

Administrative and Support Services

About the position

Join us and be involved in a team that brings future vacation dreams to life. The Activations Agent contacts our guests who have purchased a pre-paid vacation package and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Responsibilities

• Give the best guest experience that falls in line with our Mission, Vision and Values.
• Call package holders to book travel dates, verify details, answer questions and follow up as needed.
• Sell package upgrades that aligned with guest interest and influence guest to book certain properties/location/months according to business needs.
• Meet performance standards for department metrics.
• Sales skills required for the reselling/upselling and saving of packages.
• Collecting of additional monies and fees associated with package.
• Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
• Efficient in using multiple computer systems.
• Ensure the privacy and security of confidential information about our guest and company.
• Keeping accurate log of reservations on a spreadsheet.

Requirements

• High School Graduate/GED.
• A minimum of 6 months of sales experience is required and is familiar with working in performance-based sales situations.
• 2 years or more of strong customer service experience.
• Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers systems simultaneously.
• Ability to multi-task and work in a fast-paced workplace.

Nice-to-haves

• Timeshare/hospitality background preferred but not required.
• Prior experience in a phone Inbound or Outbound Call Center Environment preferred but not required.

Benefits

• Driven base pay plus monthly performance incentives.
• Day One Team Member Benefits.
• Daily Pay option.
• Sundays Off, Only Limited Saturdays.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Discounted Hilton hotel rates worldwide!
• Recognition Programs and Rewards.
• 401(k) program with company match.
• Employee stock purchase program.
• Tuition reimbursement program.