Walk Coordinator

Shatterproof

7d•Remote

About The Position

Shatterproof is a national nonprofit working toward a world where addiction never defines or ends a life. Through evidence-based programs, advocacy, and public education, Shatterproof works to transform systems for tomorrow, support families today, and end stigma forever. Learn more at shatterproof.org. Shatterproof is in a period of transformative and rapid growth. We are building new systems, reimagining how work gets done and creating more cross-functional alignment to accelerate our mission. To thrive here, you should be energized by building, not just maintaining — and excited to bring structure, clarity, and genuine care to the people we serve. We’re looking for team members who: • Bring a constituent-first mindset, treating every participant, donor, and community partner with warmth and professionalism. • Take ownership and follow through, communicating proactively and meeting their commitments. • Collaborate across teams, contributing ideas and adapting as needs evolve. • Move with purpose and enthusiasm in a fast-paced, mission-driven environment. • Are passionate about Shatterproof’s mission to end the addiction crisis. The Walk Coordinator is a remote temporary, full-time seasonal role supporting the Shatterproof Walk to End Addiction spring event season. Reporting to the VP of Peer-to-Peer Fundraising, this role is central to driving participant recruitment, fundraising growth, and an exceptional Walk experience across our national markets. This is a relationship-facing, fundraising-forward role. The ideal candidate is energized by connecting with people, comfortable and confident on the phone, and motivated to coach participants toward achieving their personal fundraising goals in support of Shatterproof’s mission. Success in this role looks like engaged fundraisers, growing teams, and a Walk community that feels seen and supported every step of the way.

Requirements

1+ years of experience in fundraising, peer-to-peer events, customer service, or a related field, preferably in a nonprofit or development setting.
Genuine comfort and confidence conducting outreach phone calls; prior phone-based constituent engagement, sales, or customer service experience is a strong plus.
A relationship-builder’s instinct — you enjoy connecting with people, coaching them toward goals, and following through on commitments.
Strong written and verbal communication skills, with a warm, professional, and mission-centered presence.
Highly organized, with the ability to manage multiple priorities, track outreach pipelines, and maintain accurate records in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with DonorDrive, Salesforce, or comparable CRM platforms is a plus.
Ability to handle constituent information with discretion and professionalism.
Availability and willingness to travel to Walk markets for event day support (up to 25% during peak season).
A team-oriented mindset with a commitment to follow-through, collaboration, and continuous improvement.
Passion for Shatterproof’s mission to end the addiction crisis.

Responsibilities

Conduct proactive outreach via phone and email to registered participants, prospective participants, prior-year walkers, and team captains to drive registration, re-engagement, and fundraising momentum.
Provide individualized fundraising coaching to participants and team captains, including goalsetting conversations, milestone check-ins, and connection to fundraising tools, tips, and resources.
Implement retention strategies to re-engage lapsed participants and prior-year teams, in collaboration with Walk Directors.
Support outreach to prospective new team captains, local businesses, and community organizations to recruit new teams and grow market participation.
Distribute fundraising communications including participant tips, milestone recognitions, and motivational touchpoints in coordination with the P2P team.
Provide responsive customer service to fundraisers and team captains, including support with registration and the DonorDrive platform and Shatterproof Fundraising App.
Maintain accurate and up-to-date outreach records in Salesforce and DonorDrive, tracking participant contact, fundraising progress, and pipeline status.
Monitor recruitment and fundraising metrics against goals; surface progress updates and flag gaps to Walk Directors and VP of P2P Fundraising on a regular basis.
Support the team in identifying trends and opportunities to improve outreach strategy and participant engagement across markets.
Collaborate with team members to coordinate logistics and communication for Community Resource Village Partners, ensuring a high-quality Walk day experience.
Provide registration and team registration support for Community Resource Village Partners.
Build and maintain positive relationships with community partners in support of Shatterproof’s community engagement goals.
In collaboration with Walk Directors, provide support and cultivation for Walk Committee members, including communication, opportunity development, and event engagement.
Support procurement and distribution planning for key event day experience items, including water, coffee, and snacks.
Assist with signage timelines and project management in collaboration with Walk Directors and third-party production vendors.
Provide on-site support at Walk events as needed, including inventory management and run of show support.
Develop and maintain event materials such as donor briefings and participant lists.
Volunteer outreach and support as needed