Waitstaff: Part Time

ALL•Wyomissing, PA

4d•Onsite

About The Position

Waitstaff are responsible for the courteous delivery of meals to residents and maintaining a pleasant atmosphere in the various dining areas and event areas as needed. This includes accurately taking customer orders, entering orders into the point of sales system, and delivering meals to residents in a timely and efficient manner. In addition, Waitstaff clear and reset tables between customers, and maintain proper sanitation in dining areas. Essential Functions/Duties: Provides quality service to all residents. Resolves all issues promptly. Write and takes residents orders properly. Follows proper techniques for serving and clearing tables. Sets tables properly for the next food service, including special events. Follows all Highlands' rules and regulations in accordance with the Highland's Staff Handbook. Lists and comprehends all information given out during pre-meal, knows all special menu options for the meal period. Ensure all opening and closing side work is accomplished following all sanitation procedures and guidelines. Knows the schedule and works the scheduled hours and days as assigned. Follows the time clock procedures by having one’s personal ID card, punching in and out at the correct times. Observes the attendance policy, avoids excessive absenteeism, and uses proper Paycom procedures for posting and switching shifts, in addition to getting manager approval. Reports deviations of schedule to supervisor in a timely manner. Keeps fellow staff members advised of changes in work orders or rules. Communicates openly and honestly with fellow staff members and supervisors. Keeps confidential information safe and not divulged to outside parties. Listens effectively to supervisors, residents and staff. Participates in and completes all required in-services and monthly training. Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Requirements

High School Diploma or GED (required or being pursued by high school student)
Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)
Customer Service: Courteous, professional, and responsive to resident needs
Communication: Clear verbal skills and active listening
Attention to Detail: Accurate order taking and awareness of menu items
Time Management: Efficient in a fast-paced environment
Teamwork: Works well with staff and management
Problem Solving: Handles issues calmly and flexibly
Physical Stamina: Able to stand, lift, and carry during shifts
Organization: Keeps tasks and service orderly and timely
Technical Skills: Operates POS and timekeeping systems
Professionalism: Follows policies and maintains confidentiality
Medical Screening
Criminal History Clearance
FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
Immigration and naturalization (I-9) Clearance

Nice To Haves

Prior experience working with senior population (preferred)
Prior Waitstaff or kitchen experience preferred (preferred)
SERV Safe Certification (Preferred)

Responsibilities

Courteous delivery of meals to residents
Maintaining a pleasant atmosphere in the various dining areas and event areas as needed
Accurately taking customer orders
Entering orders into the point of sales system
Delivering meals to residents in a timely and efficient manner
Clearing and resetting tables between customers
Maintaining proper sanitation in dining areas
Provides quality service to all residents
Resolves all issues promptly
Write and takes residents orders properly
Follows proper techniques for serving and clearing tables
Sets tables properly for the next food service, including special events
Follows all Highlands' rules and regulations in accordance with the Highland's Staff Handbook
Lists and comprehends all information given out during pre-meal, knows all special menu options for the meal period
Ensure all opening and closing side work is accomplished following all sanitation procedures and guidelines
Knows the schedule and works the scheduled hours and days as assigned
Follows the time clock procedures by having one’s personal ID card, punching in and out at the correct times
Observes the attendance policy, avoids excessive absenteeism, and uses proper Paycom procedures for posting and switching shifts, in addition to getting manager approval
Reports deviations of schedule to supervisor in a timely manner
Keeps fellow staff members advised of changes in work orders or rules
Communicates openly and honestly with fellow staff members and supervisors
Keeps confidential information safe and not divulged to outside parties
Listens effectively to supervisors, residents and staff
Participates in and completes all required in-services and monthly training
Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards