Waitstaff

Fay Hospitality Catskills LLC • Callicoon, NY

2d • $11

About The Position

The Waiter/Server position at Villa Roma Resort is responsible for providing exceptional dining service to guests while maintaining the highest standards of professionalism and efficiency. This role requires strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. The position demands comprehensive knowledge of menu offerings, service standards, and health regulations to ensure outstanding guest satisfaction.

Requirements

• High school diploma or equivalent
• Basic math and computer skills
• Strong verbal communication abilities
• Physical stamina for extended periods of standing/walking
• Ability to carry trays weighing up to 30 pounds
• Availability to work evenings, weekends, and holidays

Nice To Haves

• Previous serving experience: 1 year
• Knowledge of POS systems
• Food safety certification
• Wine and beverage service experience
• Experience in fine dining environment

Responsibilities

• Greet and seat guests promptly and professionally
• Present menus and provide detailed information about menu items
• Take accurate food and beverage orders
• Serve food and beverages according to established standards
• Monitor guest satisfaction throughout the dining experience
• Process guest payments and handle cash/credit transactions
• Respond professionally to guest requests and concerns
• Maintain knowledge of all menu items, specials, and pricing
• Ensure proper food presentation before service
• Monitor food temperature and quality
• Coordinate timing of courses with kitchen staff
• Process orders through POS system accurately
• Maintain cleanliness of service areas
• Follow all food safety and sanitation procedures
• Complete opening and closing checklists
• Maintain accurate cash handling procedures
• Prepare end-of-shift reports, if any
• Record guest preferences and special requests
• Participate in pre-shift meetings
• Assist with inventory counts as needed
• Document any incidents or concerns
• Coordinate with kitchen staff on timing and special requests
• Work with bussers to maintain table readiness
• Support other servers during peak periods
• Communicate effectively with hosts and management
• Assist in training new staff members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees