Waitstaff Chapel Oaks - Per Diem

St. Anns Community • Rochester, NY

158d

About The Position

St. Ann's Community has built a reputation for providing Rochester's most exceptional care for seniors. If you have a heart for doing the same, we'd like to learn more about you. We offer a wide range of positions at our three campus settings in Irondequoit, Webster and LeRoy. We reward hard-working, caring professionals with competitive pay, great benefits and career growth opportunities.

Requirements

• High School Diploma required
• Three Months customer service experience.

Responsibilities

• Daily reports to work in a clean & pressed uniform with name badge, clean & proper shoes.
• Performs all needed Wait staff duties, including but not limited to, setting and cleaning tables, following station guidelines, maintains all dining room service standards.
• Completely serves all tables with full course in a professional, friendly and timely manner.
• Serves cocktails, beer and wine to resident and guests.
• Meets cleaning standards and completes all assigned duties, including all duties & functions assigned by the Supervisor.
• Maintains standards of service and an orderly, safe environment.
• Performs all other duties as assigned by the Dining Room Supervisor and/or the Exec. Chef /Food Service Manager.
• Speaks to residents & participants in a pleasant tone and respects the rights of all residents and co-workers.
• Ensures residents receive their meal in a timely manner, ensures that the meal is accurate and meets resident expectations.
• Makes necessary corrections to resident meal if meal is incorrect or unacceptable.
• Communicates emergencies, health status, concerns, behavior problems of residents to the supervisor.
• Properly takes order and communicates orders to cooks to assure proper preparation and elimination of potential waste.
• As a team member, assists co-workers with all steps of service to ensure Quality Assurance standards.
• Receives and communicates concerns of residents to Supervisor.
• Ensures great customer service is provided to residents and participants.
• Reports malfunction of equipment and soiled Dining Room furnishings to the Dining Room Supervisor and/or the Executive Chef / Food Service Manager.
• Attends all scheduled department meetings.
• Reads and adheres to all memos posted in the department.
• Reliable, dependable and punctual in use of work time.
• Demonstrates initiative and cooperation in professional working relationships.
• Complies with applicable organizational policies and procedures ie: mandatory education, health requirement, HR requirements.
• Demonstrates a commitment of quality through participation on improvement teams and identifying opportunities for improvement.
• Works to improve performance relative to the system's organizational goals.
• Consistently delivers high quality service being responsive to customer needs.

What This Job Offers

• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees