Wages as Earned - Administrative Coordinator 3

Louisiana State University • Baton Rouge, LA

65d

About The Position

The incumbent of this position will provide support to the Veterinary Teaching Hospital's Large Animal Client Services Unit and operations. They will interact daily with clients, referring Veterinarians, faculty, House Officers, staff, and students. It is essential that this person has experience with client reception and business management practices. The incumbent will be responsible for attending to the needs of the clients at all stages from scheduling to admission, all the way through to patient discharge. 45% Greet clients upon arrival. Gather and input client and patient demographics into electronic medical record system. Communicating with internal services to inform them when clients have arrived. Verifying client is in good financial standing with the hospital before intake. Communicating with referral hospitals and veterinarians to obtain medical records on mutual patients. Answer incoming client phone calls Identify if client is dealing with an emergency or routine issue. Route call or message appropriately, may be related to prescription refills (in hospital or outside pharmacy), patient status, discharge clarifications. Discuss services offered with clients 35% Prepare daily appointment sheet. Understand appointment schedules of different specialty and primary care services. Assist clients with scheduling appointments, including asking appropriate questions to ensure scheduling with appropriate service 10% Establishing records for new clients and patients. Updating demographics for established clients. Ensuring all documents from referring veterinarians are attached to patient file. Reviewing check in documentation with clients and capture electronic signatures. Prepare donation paperwork according to SOP. 5% In the absence of or to provide back up to HAT: Inputting charges, receiving payments from clients, discussing finance options with clients, assisting with providing estimates for future clients 5% Other duties defined by client service supervisor or hospital administration, including (but not limited to) providing back up to LA Patient Coordinator.

Requirements

• Two years of experience or training in clerical work.

Responsibilities

• Greet clients upon arrival.
• Gather and input client and patient demographics into electronic medical record system.
• Communicating with internal services to inform them when clients have arrived.
• Verifying client is in good financial standing with the hospital before intake.
• Communicating with referral hospitals and veterinarians to obtain medical records on mutual patients.
• Answer incoming client phone calls
• Identify if client is dealing with an emergency or routine issue.
• Route call or message appropriately, may be related to prescription refills (in hospital or outside pharmacy), patient status, discharge clarifications.
• Discuss services offered with clients
• Prepare daily appointment sheet.
• Understand appointment schedules of different specialty and primary care services.
• Assist clients with scheduling appointments, including asking appropriate questions to ensure scheduling with appropriate service
• Establishing records for new clients and patients.
• Updating demographics for established clients.
• Ensuring all documents from referring veterinarians are attached to patient file.
• Reviewing check in documentation with clients and capture electronic signatures.
• Prepare donation paperwork according to SOP.
• Inputting charges, receiving payments from clients, discussing finance options with clients, assisting with providing estimates for future clients
• Other duties defined by client service supervisor or hospital administration, including (but not limited to) providing back up to LA Patient Coordinator.

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

What This Job Offers

• Job Type: Part-time
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees