Wagering Coordinator

Churchill Downs Incorporated•Chesapeake, VA

42d

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARYOversees the daily operations of the OTB. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintains a positive attitude and provides patrons with outstanding guest service, a positive attitude and fast, friendly service. Assumes Fiscal responsibility for teller’s initial bankroll and final return accountability. Completes all required cash draws or returns for tellers. Assist with cash removal from self-serve tote machines. Maintains proper inventory of currency/coin. Completes daily balance report. Uses tote file reports to assist with cash balancing. Stores daily paperwork, as required by the Virginia Racing Commission (VRC). Updates daily operations logs. Ensures proper televising of race programs and Dish to channel selections for all facility televisions. Works with other directorates to coordinate promotions/special race days. Resolve guest service issues. Assist tellers with problem solving and guest relations. Assume the responsibilities of teller position as needed based on business volume. Maintains all office and service equipment. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor. Keeps position supervisor informed of relevant activities. Performs other related duties as assigned.

Requirements

Excellent verbal and written communication skills.
Excellent attention to detail.
High school diploma or equivalent.
Cash handling experience strongly preferred.
Other combinations of education and experience may be considered.
Must obtain and maintain a valid racing license.

Responsibilities

Maintains a positive attitude and provides patrons with outstanding guest service, a positive attitude and fast, friendly service.
Assumes Fiscal responsibility for teller’s initial bankroll and final return accountability.
Completes all required cash draws or returns for tellers.
Assist with cash removal from self-serve tote machines.
Maintains proper inventory of currency/coin.
Completes daily balance report.
Uses tote file reports to assist with cash balancing.
Stores daily paperwork, as required by the Virginia Racing Commission (VRC).
Updates daily operations logs.
Ensures proper televising of race programs and Dish to channel selections for all facility televisions.
Works with other directorates to coordinate promotions/special race days.
Resolve guest service issues.
Assist tellers with problem solving and guest relations.
Assume the responsibilities of teller position as needed based on business volume.
Maintains all office and service equipment.
Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
Keeps position supervisor informed of relevant activities.
Performs other related duties as assigned.