Texas Roadhouse-posted about 1 year ago
Full-time • Entry Level
Louisville, KY
Food Services and Drinking Places

The W2 Support Team at Texas Roadhouse is seeking a W2 Support Representative to assist during the W2 season. This role focuses on providing excellent customer service to employees and former employees regarding W2 retrieval and payroll-related inquiries. The position requires effective communication skills and the ability to resolve issues efficiently over the phone and via email.

  • Answer support phone calls at a high volume rate
  • Use service desk software to log calls
  • Assist employees and former employees with W2 retrieval
  • Assist employees and former employees with payroll-related questions
  • High School Graduate or GED equivalent
  • Previous customer service or call center experience preferred
  • Proficiency in Microsoft Office (Word, Excel, etc.)
  • Paid parental leave
  • Disability insurance
  • Health insurance
  • On-site gym
  • Dental insurance
  • Flexible spending account
  • RSU
  • Adoption assistance
  • Parental leave
  • Employee assistance program
  • Vision insurance
  • Paid vacation
  • Donor leave
  • Bereavement leave
  • 100% paid maternity leave
  • Short-term and long-term disability
  • Life, accident, and critical illness insurance
  • Identity theft protection
  • Employee assistance program
  • Business travel insurance
  • 401(k) retirement plan
  • Flexible spending accounts
  • Tuition reimbursements up to $5,250 per year
  • Quarterly restricted stock units program
  • Annual holiday bonus
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