VTC Service Agent III (Video Teleconference)

NMR Consulting • Dahlgren, VA

109d

About The Position

The VTC Service Agent 3 position involves providing technical operational support and direct Video Teleconferencing (VTC) facilitation to MDA Executive Leadership. The role requires operating various audio/visual equipment and scheduling tools, including monitors, cameras, Cisco CODECS, Cisco Jabber, VQ Conference Manager, AMX control systems, and other peripheral equipment.

Requirements

• Must currently possess the required security clearance.
• High School Diploma is required; College Degree preferred.
• One-year experience in the Audio Visual industry preferred.
• Must possess an extremely meticulous and organized working style and have an ability to work as part of a team.
• Strong verbal and written communication skills experience is important.
• Familiarity with Microsoft Windows and Office products is required.

Responsibilities

• Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools.
• Provide direct Executive level VTC facilitation and communicate clearly and professionally with Executive level customers daily.
• As operational tempo permits, provide VTC and collaboration system facilitation to other users.
• Provide VTC and A/V operational support and facilitation.
• Utilize the existing incident management tracking tool for all related maintenance activities.
• Troubleshoot and resolve collaboration and business application incidents.
• Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs.
• Implement and execute configuration management plans, processes, and procedures.
• Maintain collaboration systems and all associated VTC peripheral equipment.
• Maintain/utilize and procure manufacturer service and/or maintenance agreements.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees