VTC Administrator

TekSynap • Columbus, OH

78d

About The Position

We are seeking a VTC Administrator to join our team supporting DLA's Video Operations Center (VOC) in Columbus, OH or Richmond, VA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. 'Technology moving at the speed of thought' embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Requirements

• Must possess an Active Secret Clearance with IT-I Sensitivity.
• DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+, SSCP.
• Computing Environment Certification: 100-150 Cisco Certified Support Technician (CCST) Networking, 100-160 Cisco Certified Technician (CCST) Cybersecurity.
• Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing field, including deployment, troubleshooting, and supporting VTCs in a dynamic environment.

Responsibilities

• Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service.
• Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead.
• Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead.
• Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time.
• Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead.
• Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead.
• Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management.
• Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure.
• Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead.
• Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network.
• Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software.
• Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead.
• Provide software and configuration updates as required by DOD IA directives, in coordination with the lead.
• Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting.
• Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides.
• Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Life insurance
• Short-term disability plans
• Long-term disability plans
• Vacation time
• Holidays

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees