VSC Claims Adjuster

Ethos Group • Irving, TX

292d • Remote

About The Position

The ASE Certified Mechanical Claims Adjuster position requires using hands-on technical experience to assist customers over the phone in a professional manner. Technical knowledge of vehicles is used to process claim requests more effectively and efficiently. This position appeals to experienced and well-spoken mechanics that wish to use their skills and interest in cars in a different way. The day-to-day work includes taking calls over the phone and working on the computer to enter claim information. The hours and compensation are more consistent than what is found in a retail store environment. We have a strong team that works together and provides training that is needed to get the job done.

Requirements

• Hands on experience as an automotive technician in a retail dealership environment
• Outstanding verbal and written communication skills
• Ability to professionally communicate with customers over the phone
• ASE Certification
• Proficient with computers and Microsoft office
• Self-motivated with a sense of urgency
• Team player and outstanding work ethic
• Typing (minimum 40WPM)

Responsibilities

• Receive inbound calls from dealer clients, service advisors, repair facilities, and retail customers regarding filing vehicle service contract claims
• Determine eligibility and coverage through interpretation of contracts and other documents
• Verify pricing of parts and labor charges according to industry accepted pricing guides
• Determine the necessity and appropriateness of the requested repair or benefit according to repair manuals and industry standards
• Assign on site inspectors when warranted
• Purchase replacement parts and arrange delivery when necessary
• Document relevant information regarding claims in a custom computer system
• Assist contract holders and repair facilities with document submission to facilitate prompt claims payment
• Perform various other duties as needed in the department

Benefits

• Salary and benefits including medical, dental and 401K match
• Comfortable and fun environment working alongside a dedicated team

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities