VR - SOS Principal Ops Production Coordinator (Onsite)

Capital One•Plano, TX

9d•Onsite

About The Position

As a Principal Coordinator on the Vehicle Resolutions (VR) Special Operations Search and Rescue (SOS) Extended Operations - Replevin team, you will be an integral member of the team managing the legal process of replevin for collateral management. This highly specialized role requires an individual who can meticulously manage a high-volume queue of legal accounts, coordinate across external law firms and internal teams, and ensure adherence to all established controls and legal procedures. You will be a key contributor to process improvements and issue resolution to protect both the firm and the customer. Responsibilities: Legal and Vendor Coordination Act as the primary point of contact for external law firms regarding active replevin cases and required documentation. QA legal packet documentation to law firms Manage the execution and tracking of Legal Referrals Process Management & Control Maintain and upload accounts into the active and monetary trackers. Leverage case management system to review law firm SLAs and account reviews. Ensure all Repossession Service Provider (RSP) assignments for replevin accounts follow documented procedures, including the use of approved, preferred vendors for specific states. Manage and follow up on critical Replevin Packet Codes. Coordinate with RSPs to confirm Sheriff involvement and status for legal actions, specifically regarding Writ of Possession executions. Team & Escalation Support Attend and document law firm check-ins to track and resolve internal and external escalations. Provide support to the Replevin team for all tasks to ensure a seamless workflow. An Ideal Candidate will Possess: Ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment and analytics in decision making. Strong communication skills verbal and written to interact with internal and external customers Demonstrate problem solving skills to analyze complex situations Ability to work collaboratively with peers, associates, and agents to achieve common goals Level: Principal Coordinator Work Schedule: Monday - Friday 8AM - 5PM CST (Negotiable) Location: This role is an essential position and requires onsite attendance. This team currently operates with 1 day in the office as needed and 4 days working from home: Monday - Friday 8am - 5pm CST. As an essential onsite position, we reserve the right to change these requirements at any time to meet evolving business needs. Plano, TX

Requirements

High School Diploma, GED, or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 2 years experience working in the Financial Industry
At least 1 year experience using Google Suite or Microsoft Office
Ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment and analytics in decision making.
Strong communication skills verbal and written to interact with internal and external customers
Demonstrate problem solving skills to analyze complex situations
Ability to work collaboratively with peers, associates, and agents to achieve common goals

Nice To Haves

Associate's Degree
At least 1 year of legal or compliance experience
At least 1 year of experience with Case Management
At least 1 year of QA experience
At least 3 years of experience in the Financial Services industry

Responsibilities

Act as the primary point of contact for external law firms regarding active replevin cases and required documentation.
QA legal packet documentation to law firms
Manage the execution and tracking of Legal Referrals
Maintain and upload accounts into the active and monetary trackers.
Leverage case management system to review law firm SLAs and account reviews.
Ensure all Repossession Service Provider (RSP) assignments for replevin accounts follow documented procedures, including the use of approved, preferred vendors for specific states.
Manage and follow up on critical Replevin Packet Codes.
Coordinate with RSPs to confirm Sheriff involvement and status for legal actions, specifically regarding Writ of Possession executions.
Attend and document law firm check-ins to track and resolve internal and external escalations.
Provide support to the Replevin team for all tasks to ensure a seamless workflow.