VP TPA Channel Management & Strategy

Empower • Overland Park, KS

6d • Hybrid

About The Position

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a VP TPA Channel Management & Strategy, you will define and scale Empower’s enterprise Third-Party Administrator channel strategy. You’ll guide national and regional TPA relationships while leading a team of TPA Firm Channel Relationship Managers. This role connects our defined contribution recordkeeping strategy to the evolving needs of the TPA marketplace. Your leadership will drive growth, retention, and long-term partnership value while building a consistent and high-performing channel model.

Requirements

• Bachelor’s degree or equivalent experience; advanced degree preferred
• 10+ years of experience in retirement services, defined contribution recordkeeping, intermediary distribution, or financial services
• Experience defining and executing enterprise TPA or intermediary channel strategies with measurable growth and retention outcomes
• Experience guiding and developing high-performing teams
• Knowledge of TPA business models, defined contribution administration, and advisor or consultant ecosystems
• Ability to translate strategy into clear priorities, operating cadence, and measurable results
• Strong communication skills and executive presence with the ability to influence senior leaders internally and externally
• Ability to balance near-term growth objectives with long-term partnership outcomes
• Strong analytical, operational, and problem-solving skills
• Willingness to travel 25–50%, including overnight travel, to support key relationships and industry events

Nice To Haves

• Experience scaling a national TPA channel across diverse market segments
• Background improving segmentation models, coverage strategies, and engagement standards
• Experience strengthening platform adoption and retention within intermediary channels
• Familiarity with enterprise forecasting and revenue planning processes
• Experience partnering cross-functionally to influence product roadmap and service enhancements
• Track record removing systemic barriers to growth through coordinated enterprise initiatives
• Experience presenting channel strategy and performance insights to executive committees
• Experience building executive-level relationships with national and regional TPA firms

Responsibilities

• Define and own the enterprise TPA channel strategy, including segmentation, tiering, coverage models, and engagement standards
• Establish and monitor success metrics for growth, retention, platform utilization, and partner experience across the TPA channel
• Translate enterprise objectives into clear TPA-focused priorities and initiatives
• Monitor industry, competitive, and regulatory trends and adjust channel strategy as needed
• Provide executive oversight for strategic national and regional TPA relationships and serve as escalation point for select top-tier firms
• Build executive-to-executive connectivity between TPAs and internal senior leadership to strengthen long-term partnerships
• Own growth, retention, revenue, AUM/AUA, and platform adoption outcomes for the TPA channel
• Establish business planning, forecasting, and performance management processes for the TPA relationship management team
• Partner with Sales, Investments, Product, Marketing, Operations, and Client Services to drive coordinated execution and remove barriers to growth
• Lead, coach, and develop a team of 5–10 TPA Firm Channel Relationship Managers with clear goals, accountability, and development plans
• Establish repeatable frameworks, tools, and operating rhythms that enable scalable and consistent execution
• Serve as the internal voice of the TPA channel and present performance insights and recommendations to senior leadership

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive