VP, Systems & Training

Neighborly®•Waco, TX

1d•Hybrid

About The Position

Vice President of Systems & Training Are you looking for a place where you can bring your systems & training skills? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Vice President of Systems & Training with The Grounds Guys, a typical day for you will include: Collaborate with brand leadership to develop and execute long-term strategies, annual plans, and budgets aligned with corporate growth objectives. Oversee all "Sure Start" and training activities, including the design, development, and delivery of technical and operational programs (curriculum, manuals, and multimedia aids). Evaluate training effectiveness through qualitative and quantitative feedback, collaborating cross-functionally to refine instructional materials and best practices. Develop and manage KPIs and reporting mechanisms to monitor brand health and support franchisee benchmarking. Lead the design and implementation of automation and AI workflows to enhance the customer experience and improve field execution. Partner with Marketing and Operations to bridge gaps between brand design and field execution, ensuring concept uniformity. Partner with leading franchisees and Franchise Business Coaches (FBCs) to develop tools that improve sales, reduce costs, and increase day-to-day efficiency. Set priorities and define methods for work execution, ensuring high-level coordination and follow-through for all brand-level initiatives. Handle sensitive and confidential information with the highest level of professionalism and discretion. Bring your skills and be inspired to achieve success. (Required qualifications)

Requirements

Experience: 10+ years of progressive leadership experience in operations, systems, or training within a franchise or multi-location field-service organization.
Proven track record of driving operational consistency and scalability across multiple locations.
Experience leading through organizational change or digital transformation.
Skills: Ability to connect high-level brand goals to tactical field execution.
Strong ability to lead, mentor, and influence diverse teams and franchise owners.
Exceptional writing and speaking skills, comfortable presenting to executive leadership and large franchisee audiences.
Skilled at using data to identify operational gaps and implement scalable solutions.
Resilience in a fast-paced environment with a focus on active learning and process evolution.
Prioritizes team goals over individual achievements and handles constructive feedback with professionalism.
A willingness to master brand-specific software and a passion for leveraging technology (AI/Automation) to drive results.
Education: Four-year degree in Business, Operations, or a related technical field required.

Nice To Haves

Direct experience in the lawn & landscape or home services industry is highly preferred.

Responsibilities

Collaborate with brand leadership to develop and execute long-term strategies, annual plans, and budgets aligned with corporate growth objectives.
Oversee all "Sure Start" and training activities, including the design, development, and delivery of technical and operational programs (curriculum, manuals, and multimedia aids).
Evaluate training effectiveness through qualitative and quantitative feedback, collaborating cross-functionally to refine instructional materials and best practices.
Develop and manage KPIs and reporting mechanisms to monitor brand health and support franchisee benchmarking.
Lead the design and implementation of automation and AI workflows to enhance the customer experience and improve field execution.
Partner with Marketing and Operations to bridge gaps between brand design and field execution, ensuring concept uniformity.
Partner with leading franchisees and Franchise Business Coaches (FBCs) to develop tools that improve sales, reduce costs, and increase day-to-day efficiency.
Set priorities and define methods for work execution, ensuring high-level coordination and follow-through for all brand-level initiatives.
Handle sensitive and confidential information with the highest level of professionalism and discretion.