VP Surveillance

Resorts World Las Vegas • New York, NY

17h • Onsite

About The Position

The Vice President Surveillance is a high-level executive responsible for the strategic direction and operational oversight of the Surveillance department. They will lead a 24/7/365 operation dedicated to protecting company assets, ensuring the integrity of all gaming and non-gaming activities, and maintaining strict compliance with state and federal regulations. This role requires an expert-level understanding of casino operations, game protection, and modern surveillance technologies. This is a key level position and requires a key license, with the ability to make discretionary decisions or long-range policy determinations that may impact gaming operations. Resorts World New York City strives to provide guests with world-class gaming, exquisite dining, and unique entertainment experiences, and is looking for an enthusiastic and dedicated team of professionals.

Requirements

• Must be 21 years or older.
• Ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations (key license).
• Ten (10) years’ experience in the casino surveillance field OR a Bachelor’s Degree in a related field.
• Five (5) years of management/supervisory experience in the gaming industry.
• Knowledge of casino operations.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
• Ability to respond to common inquiries from other Team Members or guests.
• Fluency in English.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.
• Ability to work varying schedules to reflect the business needs of the property.

Nice To Haves

• Bachelor’s Degree in related field

Responsibilities

• Develop and implement the property’s long-term surveillance and asset protection strategy.
• Identify and mitigate risks related to cheating, theft, embezzlement, and "advantage play" (e.g., card counting, sophisticated electronic aids).
• Perform statistical analysis of game holds and win/loss data to identify anomalies that may indicate fraudulent activity.
• Evaluate and oversee the installation and maintenance of state-of-the-art CCTV and facial recognition systems.
• Leverage AI and Machine Learning tools for predictive behavior analysis and automated threat detection.
• Manage the department’s multi-million-dollar Capital Expenditure (CapEx) budget for technology upgrades.
• Carry out procedures, trains, schedules and evaluates personnel in keeping with corporate objectives, specifically, supervises and coordinates activities related to the surveillance of gaming machines, NYSGC, cage booth cashiers, including the audio/visual recording of count room operations.
• Oversee the operations of the facility by researching, evaluating, and testing surveillance technology in order to develop most appropriate system to achieve security and maintain cost efficiency.
• Review current systems and makes recommendations to ensure compliance with federal, state and company rules and regulations.
• Conduct surveillance investigation by utilizing all systems efforts and coordinate with outside law enforcement agencies to assure proper handling of civil violations of patrons or employees; may occasionally appear in court with corporate attorneys to assist in criminal justice proceedings.
• Coordinate and oversee investigations concerning allegations of employee misconduct, theft or violation of any policy or procedure outlined in the policy and procedure manuals provided by the company.
• Establish, implement and monitor emergency procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats.
• Work with operating departments to design and conduct highly sensitive investigations to facilitate fact-finding and probe into potentially illegal or inappropriate activities.
• Review all daily activity reports and gives direction for the protection of assets in every way imaginable and possible.
• Select, train, develop, schedule and direct Surveillance staff.
• Formulate, implement and educate on company policies and procedures.
• Attend periodic meeting and training sessions.
• Work with safety as a priority and follows department and company safety standards.
• Maintain relevant knowledge of industry through continuing education and training.
• Perform any other job-related duties as assigned.

Benefits

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees