VP, Strategy Monitoring Leader

Synchrony•Lyons, IL

3d•Hybrid

About The Position

Role Summary/Purpose: The VP, Strategy Monitoring Leader is part of Model Operations & Analytics (MO&A) and owns executional oversight for customer decisioning strategies. The leader partners with strategy owners to design and maintain standardized monitoring frameworks, deliver timely and accurate performance reporting, and document results for governance and credit forums. This role also aligns with customer-decisioning strategy developers and Model Risk Management (MRM) to define and monitor the key performance indicators (KPIs) and metrics used for strategy performance management. The Strategy Monitoring Leader drives transparent, data-driven decisions by identifying performance variances and translating strategic intent into measurable outcomes across acquisition, account management, and collections & recovery. Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Requirements

Bachelor’s degree and 8+ years of experience in strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment; or in lieu of a Bachelor's degree, a High School Diploma / GED and 11+ years of experience in strategy analytics, credit risk, business performance monitoring, or decision science in a financial services or regulated environment
Proven experience building and maintaining strategy performance monitoring frameworks, with a deep understanding of portfolio behavior, KPI management, and business impact analysis.
Strong working knowledge of customer lifecycle strategies (e.g., acquisition, account management, collections/recovery) and the ability to interpret strategic changes through measurable outcomes.
Demonstrated ability to translate strategic objectives into robust, data-driven monitoring processes and support timely governance deliverables.
Proficient in tools such as SQL, Tableau, Python, or other analytics and visualization platforms, with experience delivering actionable insights to senior audiences.
Familiarity with model governance and regulatory expectations, including experience collaborating with Model Risk Management, Compliance, and Risk functions.
Strong attention to detail and the ability to synthesize complex trends into clear summaries for executive-level reporting and dashboards.
Experience in designing and supporting performance variance identification, trend diagnostics, and course-correction support for business leaders.

Nice To Haves

Bachelor’s degree in quantitative, analytical, or business-related discipline (e.g., Statistics, Economics, Finance, Data Science, Business Analytics). Master’s degree preferred.
Exceptional verbal and written communication skills demonstrated through executive and cross-functional stakeholder engagement, detailed-oriented documentation, and visual storytelling.
Advanced critical thinking skills in analytical problem-solving and the ability to use data to break down complex models.
Strong project management and leadership skills to achieve specific goals within a defined timeline and budget
Ability to effectively share knowledge by translating complex, technical subject matter and providing actionable coaching and feedback across all levels.
Strong business acumen and familiarity with model governance frameworks, regulatory expectations, and internal audit processes (e.g., SR 11-7 compliance, MRM policies).
Technical experience with exploratory data analysis, statistical modeling, machine learning, and generative AI.
Proven ability to apply machine learning techniques in business contexts, combining them with statistical modeling, EDA, and GenAI to drive innovation and performance.

Responsibilities

Develop monitoring frameworks that track strategic initiative performance, changes to monitoring results, and portfolio impact.
Collaborate with strategy owners to define KPIs, dashboards, and real-time reporting tools.
Identify execution gaps or divergence from strategic targets, and support business leaders in driving timely course corrections.
Provides monitoring results for strategy changes relative to expected outcomes, and partners with strategy owners on assessing strategy performance.
Collaborates and supports credit strategy teams with strategy review sessions, especially in support of identifying strategy changes through monitoring and monitoring recent strategy changes.
Maintain governance over strategic initiative reviews and reporting cycles, including inputs to Board and executive dashboards.
Integrate external and macroeconomic indicators to assess strategy resiliency and forecast forward-looking performance.
Leverage tools such as SQL, Tableau, or Python to monitor trends and deliver insights that influence strategic recalibration.
Partner with compliance, model risk, and operations to ensure strategic execution adheres to internal control and regulatory standards.
Collaborate with model development teams to ensure alignment between model changes and strategy updates.
Lead a team to support identification for performance variances and track measurable outcomes.
Perform other duties and/or special projects as assigned.