VP, Software Engineering - Customer Success
About The Position
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a VP of Software Engineering in our Digital Enterprise Technology (DET) organization that is driving Salesforce’s transformation to the Agentic Enterprise. This executive leadership position will directly support our worldwide Customer Success organization whose primary mission is to drive Customer Health, Product Adoption and Consumption that leads to increased Salesforce Loyalty and reduced attrition. The VP will lead technical strategy and execution of the product roadmap for our Customer facing products, systems & services. This includes the Salesforce Help Portal (help.salesforce.com), Customer Success Agentforce Agents, Trailhead Learning and Certification (THA) technologies, Support Console, Incident Management Console, Success and Escalations Management. The leader will define end to end architecture, build scalable technology solutions using the latest Salesforce products, lead high performing global engineering teams, partner closely with senior executives to deliver durable, secure, and reliable systems that unlock new AI‑powered customer experiences. You’ll combine deep hands‑on architectural rigor with executive‑level influence to ship outcomes at enterprise scale. As a leader at Salesforce, you will embody our core values of Trust, Customer Success, Innovation, and Equality, fostering an environment of innovation as “Customer Zero” for our own Salesforce products as our teams deliver groundbreaking solutions. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Responsibilities
- Lead technical strategy and execution of the product roadmap for our Customer facing products, systems & services.
- Define end to end architecture, build scalable technology solutions using the latest Salesforce products
- Lead high performing global engineering teams
- Partner closely with senior executives to deliver durable, secure, and reliable systems that unlock new AI‑powered customer experiences.
Benefits
- time off programs
- medical, dental, vision, mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
