VP, Senior Community Manager

Forbright Bank • Potomac, MD

4d • $105,000 - $115,000 • Hybrid

About The Position

The VP, Senior Community Manager is responsible for multi-branch management and proactive business development, with equal accountability for branch and hub performance, operational and compliance excellence, people leadership, and driving both new deposit acquisition and deposit retention through community engagement, networking, and relationship-based business development, while consistently exemplifying exceptional customer service. This individual develops and manages high performing teams at multiple locations and delivers against defined business and deposit growth goals through a strong external presence and a balanced focus on branch execution and strategic revenue generation.

Requirements

• Associate’s Degree required; Bachelor’s Degree preferred
• Minimum of 8 years of branch banking experience required, including direct responsibility for operations and customer service
• Minimum of 4 years of people management experience required, preferably leading large teams across multiple branch locations and/or remote environments
• Demonstrated success building community relationships and generating deposits for a bank
• Proven ability to meet or exceed business, growth, or deposit targets
• Strong working knowledge of branch operations, Treasury products, and applicable banking laws and regulations
• Experience managing employee relations issues with sound judgement, professionalism, and discretion
• Exceptional organizational, prioritization, and time-management skills, with strong attention to details
• Ability to think critically and independently when navigating complex client interactions and business decisions
• Exceptional communication, negotiation, and decision-making skills, with the ability to influence and build trust at all levels
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent verbal, written, and interpersonal communication skills
• Self-motivated, self-directed, and results-oriented
• Adaptable and able to multitask in a fast-paced environment
• Can work independently and within a team; solution-oriented with a collaborative approach

Responsibilities

• Provide day-to-day leadership and oversight for multiple branches or hub locations, ensuring consistent execution of service standards, policies, and procedures
• Oversee and manage branch operations including account opening, account maintenance, transaction processing, audits, and operational controls
• Lead, coach, and develop branch staff through hiring, onboarding, training, performance management, and employee relations
• Resolve client escalations promptly and professionally, exercising sound judgment and accountability.
• Foster a high‑performance, positive, team‑oriented culture with clear expectations, accountability, and recognition.
• Maintain up-to-date knowledge of operational policies and procedures and ensure timely communication and adoption of updates across branch personnel
• Ensure full compliance with all regulatory requirements, internal controls, audits, and risk management standards
• Maintain strong organizational discipline across locations, including scheduling, coverage, documentation, and reporting
• Provide hands-on support to branch staff with account opening, servicing, and core branch operations when needed and represent the Bank professionally with clients and community partners
• Perform other duties as assigned
• Own and deliver deposit growth and business development goals across assigned branches
• Proactively build, manage, and expand relationships with local businesses, nonprofit organizations, professional networks, and community leaders
• Serve as a visible ambassador of the Bank in the community through networking events, partnerships, and outreach activities
• Generate new business deposits through outside sales efforts, referrals, and relationship-based prospecting
• Partner closely with Treasury, Commercial, and Relationship Banking teams to identify opportunities and deepen client relationships
• Track and report business development activity and results, ensuring consistent progress toward performance targets
• Balance internal leadership responsibilities with a strong external, revenue-focused presence
• Supervise assigned employees by organizing and monitoring work progress
• Recruit, develop, and retain high-performing teams
• Manage employee performance, coaching, corrective action, and employee relations matters
• Ensure leadership presence across locations through planned rotation and coverage
• Lead and model disciplined execution of both operational and business development priorities

Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• Best Workplaces for Commuters 2023 & 2024 winner
• The Washington Post Top Workplaces 2023, 2024, and 2025 winner
• American Banker Best Banks to Work For 2023 winner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree