VP, Security Operations

Customers Bank • Malvern, PA

99d

About The Position

The Vice President of Security Operations is responsible for developing, implementing, and managing the enterprise-wide security operations strategy for the institution. This role ensures the confidentiality, integrity, and availability of information assets, compliance with regulatory requirements, and resilience against emerging cyber threats. The VP will oversee the Security Operations Center (SOC), incident response, threat intelligence, vulnerability management, and vendor relationships.

Requirements

• Minimum 5 years' experience in Security Operations (SOC, SIEM & EDR management, vulnerability management, penetration testing).
• Hands-on experience with Cybersecurity Incident Response.
• Proven management and leadership experience, including vendor oversight.
• Strong background in security tool administration and program management, budget governance.
• Professional certifications strongly preferred (CISSP, CISM, CISA, CRISC, CCISO, or equivalent).
• Bachelor's degree in Information Security, Computer Science, or related field.

Nice To Haves

• Excellent written and verbal communication skills for both technical and executive audiences.
• Strong analytical thinking and problem-solving abilities.
• Proficiency in computer system troubleshooting and network design.
• Experience with Azure Cloud security and engineering.

Responsibilities

• Define and execute the security operations strategy aligned with business goals and regulatory obligations.
• Lead the security operations team, including SOC analysts, incident responders, and threat hunters.
• Provide executive-level reporting on risk posture, threats, and incident trends to senior leadership and the Board.
• Oversee and manage key security programs, including Security Operations Center (SOC), SIEM & EDR management, Systems hardening, Phishing governance, Firewall Change Review, Vulnerability Management, and penetration testing.
• Lead security event monitoring, incident management, and response activities to safeguard systems against cyber threats.
• Manage, administer, and maintain security technologies under the SOC's control, ensuring SLA compliance and process improvement.
• Develop dashboards, metrics, executive-level reports, and presentations to communicate risk, threats, and performance to senior leadership.
• Conduct threat modeling, identify attack vectors, and develop monitoring use cases, including oversight of penetration testing, incident response tabletop initiatives.
• Direct internal staff and external vendors, ensuring effective resource utilization and initiating corrective actions when necessary.
• Work with Bank IT governing Bank IT's change management procedures supporting governance and reconciliation processes.
• Collaborate with compliance and risk teams to ensure adherence to regulatory frameworks (FFIEC, GLBA, PCI-DSS, SOX, etc.).
• Support audits, examinations, and regulatory reviews related to information security.
• Foster a culture of security awareness across the institution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree